Color Training and Help Desk Resources

Access guides, tutorials, trainings, and other resources for Color, a Vaccine Clinic Management Platform.

Vaccine Admin’s Training and Resources

• Color User Training Guide: MDPH Vaccine Platform
• Color VDT Advanced training (PPT)
• MDPH Best Practice Guide for Site Managers (PDF)
• Color Knowledge Base
• MA Vaccine Site Set Up Resource
• Frequently Asked Questions: Vaccine Clinic Management-Color Platform

Color Live Trainings

• Live Training Walkthrough (9/23)
• Live Training: How Color Can Help with Billing, featuring ForHealth (4/24)
• Live Training: Onsite Tool (7/2025)
• Live Training: Dashboards (8/2025)
• Live Training: Onsite Tool (7/2026)

Color will be hosting additional trainings on advanced topics periodically. Information about these trainings will be shared with Color Site Managers by email.

Color Onsite Tools Loom Walkthroughs

Vaccination Tool

• Vaccination Walkthrough Loom

Inventory Management Tool

• Inventory Management Walkthrough Loom

Appointment Management Tool

• Appointment Management Walkthrough Loom

Staff Management Tool

• Staff Management Walkthrough Loom

Site Settings Tool

• Updating Site Name & Location Loom
• Updating Patient Support Contact Loom
• Updating Patient registration restrictions Loom

Contact Manager

• Contact Manager Table Loom (Lead Site Manager Role Required)

Color Dashboard

 (please note this only applies to individuals with dashboard permissions)

• Dashboard Overview
• Pulling a Vaccination Report on Dashboards
• Reviewing patient health insurance information pre- and post-clinic
• Live Training: Dashboard (8/2025)

Vaccine Paper Registration Docs

• English Registration PDF
• Spanish Registration PDF

Immunize Screening Checklist for Contraindications to Vaccines

• Screening Checklist for Contraindications to Vaccines for Adults
• Screening Checklist for Contraindications to Vaccines for Children and Teens

Office hours

If you have questions that are not time-sensitive, we encourage you to drop by our office hours.

• Color office hours are held virtually on Thursdays from 10 to 11 a.m. Join Office Hours on Zoom.

Contacting Color Support

Please call the Helpline for time-sensitive requests. Color’s site support team can be directly reached at [phone]. This team is staffed seven days a week, from 7 a.m. to 7 p.m., Monday through Friday, and from 8:30 a.m. to 7 p.m., on Saturdays and Sundays. For non-urgent matters, please email [e-mail] and cc [e-mail].

MDPH Color Help

If you have a question about onboarding, a DPH policy, an issue with contacting Color support, or an urgent matter, please contact: [e-mail]

Color Vaccine Product Updates

For previous Color Vaccine product updates, please visit our Color Vaccine Resource Webpage and scroll to the bottom of the second page to view walkthrough videos of different platform features.