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Color Training and Help Desk Resources

Access guides, tutorials, trainings, and other resources for Color, a Vaccine Clinic Management Platform.
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Color Training Guide

Live Trainings

Color will be hosting trainings on advanced topics periodically. Information about these trainings will be shared with Color Site Managers by email.

Office hours

If you have questions that are not time-sensitive, we encourage you to drop by office hours:

  • Color office hours are held on Thursdays from 10am-11am at this Zoom link.

Contacting Color Support

Please call the Helpline for time-sensitive requests. Color’s site support team can be directly reached at 844-531-0545. This team is staffed 7 days a week, from 7am to 7pm ET Mon - Fri and from 8:30 to 7pm ET on Sat - Sun. For non-urgent matters, please email vaxsites@color.com and CC ColorHelp@mass.gov.

DPH Color Help

If you have a question about onboarding, a DPH policy, an issue with contacting Color support, or an urgent matter, you can contact: ColorHelp@mass.gov

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