Consumer Protection and Education

Cable TV Consumer Protection and Education Overview

The Department's Consumer Division investigates and resolves individual consumer complaints, either by informal negotiation or by formal adjudicatory proceedings. The Consumer Division also tracks patterns of complaints in order to identify and resolve more widespread problems.

The Department has adopted regulations designed to protect subscribers, particularly in billing and termination of service. The Department requires each cable operator to make annual filings to ensure compliance with consumer protection regulations. Through dedicated phone lines, published consumer information, fact sheets, and a consumer-friendly website, the Department serves as a source of information for consumers seeking to understand the options available to them.

Contact   for Consumer Protection and Education


If you have Diversity, Affirmative Action or Equal Employment Opportunity questions or need a Reasonable Accommodation, please contact Diversity Officer/ADA Coordinator Andrea Nixon.

Open from 9 a.m.–5 p.m., M-F


(617) 988-8288


1000 Washington Street, Suite 600, Boston, MA 02118

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