Contact MassHealth: information for providers

The page provides MassHealth contact information for providers.

MassHealth Customer Service for Providers

Contact us if you need help with:

• Billing and policy questions
• Claim status – (In order for us to serve you faster, please be sure to review your remittance advice before calling.)
• Provider training
• Health Insurance Portability and Accountability Act (HIPAA)
• Forms (claim forms, prior-authorization forms, all other forms, and brochures)
• Publications (copies of provider bulletins and transmittal letters) — be sure to include your provider number and the exact title of the publication. For faster service, you can download or view transmittal letters, bulletins, and many forms online.

MassHealth Customer Service
Email: [e-mail] (For non-member-specific questions only. This e mail is not secure. Do not send us personal information.)
Phone: [phone]
Hours: Monday–Friday, 8:00 a.m.–5:00 p.m.

Mailing Addresses

Provider Services

MassHealth Provider Services
P.O. Box 278
Quincy, MA 02171

Forms Distribution

MassHealth Forms Distribution
P.O. Box 278
Quincy, MA 02171

Claims

MassHealth Customer Service
P.O. Box 7
Quincy, MA 02171

MassHealth Provider Enrollment and Credentialing

Contact us if you need help with

• Provider enrollment
• Provider file updates
• Provider credentialing
• How to become a PCC Plan provider
• Change your PCC Plan information
• Request a MassHealth Provider Manual (Include your provider number and a street address.)

Email: [e-mail]
Phone:[phone]
Hours: Monday–Friday, 8 a.m.–5 p.m.

Mailing Address:
MassHealth Customer Service
Attn: Provider Enrollment and Credentialing
P.O. Box 278
Quincy, MA 02171

Prior Authorizations

MassHealth Drug Utilization Review (DUR)

Mailing Address:
MassHealth Drug Utilization Review (DUR) Program
Commonwealth Medicine University of Massachusetts Medical School
P.O. Box 2586
Worcester, MA 01613-2586
Phone: [phone]
Fax: [phone]

MassHealth Dental
http://www.masshealth-dental.net

Mailing Address: 
MassHealth Dental Program
12121 N. Corporate Parkway
Mequon, WI 53092
Phone: [phone]
TTY: [phone]

MassHealth Physician Services

Phone: [phone]

MassHealth LTSS Prior Authorization Unit

For more information regarding MassHealth LTSS Prior Authorizations, please visit the MassHealth LTSS Provider Portal. For additional questions, please contact the MassHealth LTSS Provider Service Center.

Email: [e-mail]
LTSS Provider PA Line: [phone]

MassHealth Fraud Hotline

Contact us if you need help with
Reporting fraud
Phone: [phone] (877)-4-FRAUD-0)

Last updated:	June 29, 2023