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Contact MassHealth: information for providers

The page provides MassHealth contact information for providers.

Table of Contents

MassHealth Customer Service Center for Providers

Contact us if you need help with:

  • Billing and policy questions
  • Claim status – (In order for us to serve you faster, please be sure to review your remittance advice before calling.)
  • Provider training
  • Health Insurance Portability and Accountability Act (HIPAA)
  • Forms (claim forms, prior-authorization forms, all other forms, and brochures)
  • Publications (copies of provider bulletins and transmittal letters) — be sure to include your provider number and the exact title of the publication. For faster service, you can download or view transmittal letters, bulletins, and many forms online.

MassHealth Customer Service Center

Email: providersupport@mahealth.net (For non-member-specific questions only. This e mail is not secure. DO NOT SEND US PERSONAL INFORMATION.)
Phone: (800) 841-2900
Hours: Monday–Friday, 8:00 a.m.–5:00 p.m.

Mailing Addresses

Provider Services

MassHealth Provider Services
P.O. Box 121205
Boston, MA 02112-1205

Forms Distribution

MassHealth Forms Distribution
P.O. Box 121205
Boston, MA 02112-1205

Claims

MassHealth Customer Service Center
Attn: Claims
P.O. Box 120010
Boston, MA  02112-0010

MassHealth Provider Enrollment and Credentialing

Contact us if you need help with

  • Provider enrollment
  • Provider file updates
  • Provider credentialing
  • How to become a PCC Plan provider
  • Change your PCC Plan information
  • Request a MassHealth Provider Manual (Include your provider number and a street address.)

Email: providersupport@mahealth.net
Phone: (800) 841-2900
Hours: Monday–Friday, 8 a.m.–5 p.m.

Mailing Address

MassHealth Customer Service Center
Attn: Provider Enrollment and Credentialing
P.O. Box 121205
Boston, MA 02112-1205

Prior Authorization Unit

Contact us if you need help with

General Prior Authorization

Phone: (800) 862-8341

MassHealth Fraud Hotline

Contact us if you need help with

Reporting fraud

Phone: (877) 437-2830 (877)-4-FRAUD-0)

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