MassHealth Customer Service for Providers
Contact us if you need help with:
- Billing and policy questions
- Claim status – (In order for us to serve you faster, please be sure to review your remittance advice before calling.)
- Provider training
- Health Insurance Portability and Accountability Act (HIPAA)
- Forms (claim forms, prior-authorization forms, all other forms, and brochures)
- Publications (copies of provider bulletins and transmittal letters) — be sure to include your provider number and the exact title of the publication. For faster service, you can download or view transmittal letters, bulletins, and many forms online.
MassHealth Customer Service
Email: provider@masshealthquestions.com (For non-member-specific questions only. This e mail is not secure. DO NOT SEND US PERSONAL INFORMATION.)
Phone: (800) 841-2900
Hours: Monday–Friday, 8:00 a.m.–5:00 p.m.
Mailing Addresses
Provider Services
MassHealth Provider Services
P.O. Box 278
Quincy, MA 02171
Forms Distribution
MassHealth Forms Distribution
P.O. Box 278
Quincy, MA 02171
Claims
MassHealth Customer Service
P.O. Box 7
Quincy, MA 02171
MassHealth Provider Enrollment and Credentialing
Contact us if you need help with
- Provider enrollment
- Provider file updates
- Provider credentialing
- How to become a PCC Plan provider
- Change your PCC Plan information
- Request a MassHealth Provider Manual (Include your provider number and a street address.)
Email: provider@masshealthquestions.com
Phone: (800) 841-2900
Hours: Monday–Friday, 8 a.m.–5 p.m.
Mailing Address:
MassHealth Customer Service
Attn: Provider Enrollment and Credentialing
P.O. Box 278
Quincy, MA 02171
Prior Authorization Unit
Contact us if you need help with
General Prior Authorization
Phone: (800) 862-8341
MassHealth Fraud Hotline
Contact us if you need help with
Reporting fraud
Phone: (877) 437-2830 (877)-4-FRAUD-0)
| Last updated: | June 29, 2023 |
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