Continuity of Care

Help when you change plans

When changing from one plan to the other, MassHealth members have a “continuity of care” period.

The goal of the continuity of care period is to make sure you get your care without interruptions. During this period, you may keep seeing any doctors, nurses and other providers in your old plan who you’ve been working with. These providers do not have to be part of your new health plan. Your new plan will recognize any prior authorizations (approvals) you already have.  This includes any current drug prescriptions.   

What to do if you have concerns during this time

• Contact your new plan. Ask them how long continuity of care lasts. You should let your new plan know about any visits you have planned with your providers. You should also tell them about any hospitalizations that have been scheduled and authorized and any prescription drugs you are taking.
  Your new plan can let you know if you can still see your current providers after the continuity of care period. They can also help you find new providers, if needed, and help you with any prior authorizations. (A prior authorization is an approval you have or need from your health plan
• Call MassHealth Customer Services at [phone], TDD/TTY:711. If you have a provider you like and want to stay with, MassHealth can help you find that provider and change plans to stay with that provider. You should also call MassHealth if you have an urgent situation that is not being addressed by your new plan. 

Customer Service Centers

The Accountable Care Partnership Plans, WellSense MCO, Primary Care ACOs and the  Primary Care Clinician Plan have customer service phone numbers to answer questions. 

Accountable Care Partnership Plans

Plan	Customer Service Phone	Behavioral Health Phone
BeHealthy Partnership Plan	[phone]	[phone]
Berkshire Fallon Health Collaborative	[phone]	[phone]
East Boston Neighborhood Health WellSense Alliance	[phone]	[phone]
Fallon 365 Care	[phone]	[phone]
Fallon Health Atrius Health Care Collaborative	[phone]	[phone]
Mass General Brigham Health Plan with Mass General Brigham ACO	[phone]	[phone]
Tufts Health Together with Cambridge Health Alliance (CHA)	[phone]	[phone]
Tufts Health Together with UMass Memorial Health	[phone]	[phone]
WellSense Care Alliance	[phone]	[phone]
WellSense Beth Israel Lahey Health (BILH) Performance Network ACO	[phone]	[phone]
WellSense Boston Children's ACO	[phone]	[phone]
WellSense Community Alliance	[phone]	[phone]
WellSense Mercy Alliance	[phone]	[phone]
WellSense Signature Alliance	[phone]	[phone]
WellSense Southcoast Alliance	[phone]	[phone]

Primary Care ACOs

Plan	Customer Service Phone	Behavioral Health Phone
Community Care Cooperative (C3)	[phone]	[phone]
Revere Health Choice	[phone]	[phone]

MCO

Plan	Customer Service Phone	Behavioral Health Phone
WellSense Essential MCO	[phone]	[phone]

PCC Plan

Plan	Customer Service Phone	Behavioral Health Phone
Primary Care Clinician (PCC) Plan	[phone]	[phone]

Last updated:	January 5, 2026