Emergency Services Program Contact Information

The statewide Emergency Services Program (ESP) provides 24/7/365 crisis help – without you having to go to a hospital emergency room.

Am I eligible to receive these crisis services?
Services are provided at no cost to those with MassHealth (Medicaid), Medicare, or people without health insurance. Some people with commercial insurance can also get these services. Call your local crisis team to learn more. Local numbers are listed below. 

How does it work?
If you or a loved one are experiencing a behavioral health crisis, help is a phone call away. Call your local crisis team using the information on the back of this flyer. You’ll talk to a behavioral health professional who can help you. They will work with you to determine the best plan for your unique situation. A team member may come meet you where you are – at your home, a hospital, or another location in the community. Some teams also have walk-in locations you can visit - view a detailed directory of walk-in locations/service centers.

Don’t face a crisis alone. Call the Emergency Services Program at 1-877-382-1609 or call your local program (numbers listed below). 

Table of Contents

Boston Region

Boston Communities Served: Boston (Dorchester, South Boston, Roxbury, West Roxbury, Jamaica Plain, Mattapan, Roslindale, Hyde Park, Lower Mills), Brighton, Brookline, Charlestown, Chelsea, East Boston, Revere, Winthrop Boston Medical Center/Boston Emergency Services Team (B.E.S.T.) 24-hour access number: 1-800-981-4357


Metro Boston Region

Cambridge, Somerville Communities Served: Cambridge, Somerville Boston Medical Center/Cambridge Somerville Emergency Services Program (C.S.E.S.P.) 24-hour access number: 1-800-981-4357
Norwood Communities Served: Canton, Dedham, Dover, Foxboro, Medfield, Millis, Needham, Newton, Norfolk, Norwood, Plainville, Sharon, Walpole, Wellesley, Weston, Westwood, Wrentham Riverside Community Care 24-hour access number: 1-800-529-5077
South Shore Communities Served: Braintree, Cohasset, Hingham, Hull, Milton, Norwell, Quincy, Randolph, Scituate, Weymouth Aspire Health Alliance (formerly South Shore Mental Health (SSMH)) 24-hour access number: 1-800-528-4890


Western Region

The Berkshires Communities Served: Adams, Alford, Becket, Cheshire, Clarksburg, Dalton, Egrement, Florida, Great Barrington, Hancock, Hinsdale, Lanesboro, Lee, Lenox, Monroe, Monterey, Mount Washington, New Ashford, New Marlboro, North Adams, Otis, Peru, Pittsfield, Richmond, Sandisfield, Savoy, Sheffield, Stockbridge, Tyringham, Washington, West Stockbridge, Williamstown, Windsor  The Brien Center for Mental Health and Substance Abuse 24-hour access number: 1-800-252-0227
  Communities Served: Ashfield, Athol, Bernardston, Buckland, Charlemont, Colrain, Conway, Deerfield, Erving, Gill, Greenfield, Hawley, Heath, Leverett, Leyden, Millers Falls, Montague, New Salem, Northfield, Orange, Petersham, Phillipston, Rowe, Royalston, Shelburne, Shutesbury, Sunderland, Turners Falls, Warwick, Wendell, Whately Clinical & Support Options 24-hour access number: 1-800-562-0112
  Communities Served: Amherst, Chesterfield, Cummington, Easthampton, Florence, Goshen, Hadley, Hatfield, Middlefield, Northampton, Pelham, Plainfield, Westhampton, Williamsburg, Worthington Clinical & Support Options 24-hour access number: 1-844-788-6470
  Communities Served: Agawam, Belchertown, Blandford, Bondsville, Chester, Chicopee, East Longmeadow, Granby, Granville, Hampden, Holyoke, Huntington, Indian Orchard, Longmeadow, Ludlow, Monson, Montgomery, Palmer, Russell, South Hadley, Southampton, Southwick, Springfield, Thorndike, Three Rivers, Tolland, Ware, Westfield, West Springfield, Wilbraham Behavioral Health Network 24-hour access number: 1-800-437-5922


Central Region

MetroWest Communities Served: Acton, Ashland, Arlington, Bedford, Belmont, Boxborough, Burlington, Carlisle, Concord, Framingham, Holliston, Hopkinton, Hudson, Lexington, Lincoln, Littleton, Maynard, Marlborough, Natick, Northborough, Sherborn, Southborough, Stow, Sudbury, Waltham, Watertown, Wayland, Westborough, Wilmington, Winchester, Woburn Advocates 24-hour access number: 1-800-640-5432
North County Communities Served: Ashburnham, Ashby, Ayer, Barre, Berlin, Bolton, Clinton, Fitchburg, Gardner, Groton, Hardwick, Harvard, Hubbardston, Lancaster, Leominster, Lunenburg, New Braintree, Oakham, Pepperell, Princeton, Rutland, Shirley, Sterling, Templeton, Townsend, Westminster, Winchendon Community Healthlink, Inc. 24-hour access number: 1-800-977-5555
South County Communities Served: Bellingham, Blackstone, Brimfield, Brookfield, Charlton, Douglas, Dudley, East Brookfield, Franklin, Holland, Hopedale, Medway, Mendon, Milford, Millville, Northbridge, North Brookfield, Oxford, Southbridge, Sturbridge, Sutton, Upton, Uxbridge, Wales, Warren, Webster, West Brookfield Riverside Community Care 24-hour access number: 1-800-294-4665
Worcester Communities Served: Auburn, Boylston, Grafton, Holden, Leicester, Millbury, Paxton, Shrewsbury, Spencer, West Boylston, Worcester Community Healthlink, Inc. 24-hour access number: 1-866-549-2142


Northeastern Region

North Essex Communities Served: Amesbury, Beverly, Boxford, Danvers, Essex, Georgetown, Gloucester, Groveland, Hamilton, Haverhill, Ipswich, Manchester by the Sea, Marblehead, Merrimac, Middleton, Newbury, Newburyport, Peabody, Rockport, Rowley, Salem, Salisbury, Topsfield, Wenham, West Newbury Lahey/Northeast Behavioral Health 24-hour access number: 1-866-523-1216
Lawrence Communities Served: Andover, Lawrence, Methuen, North Andover Lahey/Northeast Behavioral Health 24-hour access number: 1-877-255-1261
Lowell Communities Served: Billerica, Chelmsford, Dracut, Dunstable, Lowell, Tewksbury, Tyngsboro, Westford Lahey/Northeast Behavioral Health 24-hour access number: 1-800-830-5177
Tri-City Communities Served: Everett, Lynn, Lynnfield, Malden, Medford, Melrose, Nahant, North Reading, Reading, Saugus, Stoneham, Swampscott, Wakefield Eliot Community Services 24-hour access number: 1-800-988-1111


Southeast Region

Southern Coast Communities Served: Acushnet, Carver, Dartmouth, Duxbury, Fairhaven, Halifax, Hanover, Hanson, Kingston, Marion, Marshfield, Mattapoisett, New Bedford, Pembroke, Plymouth, Plympton, Rochester, Wareham Child and Family Services of New Bedford 24-hour access number: 1-877-996-3154
Brockton Communities Served: Abington, Avon, Bridgewater, Brockton, East Bridgewater, Easton, Holbrook, Rockland, Stoughton, West Bridgewater, Whitman Community Counseling of Bristol County (CCBC) 24-hour access number: 1-877-670-9957
Cape Cod and the Islands Communities Served: Aquinnah, Barnstable, Bourne, Brewster, Chatham, Chilmark, Cotuit, Dennis, Eastham, Edgartown, Falmouth, Gay Head, Gosnold, Harwich, Hyannis, Mashpee, Nantucket, Oak Bluffs, Orleans, Osterville, Provincetown, Sandwich, Tisbury, Truro, Wellfleet, West Tisbury, Woods Hole, Yarmouth Bay Cove/Cape Cod and the Islands Emergency Services 24-hour access number: 1-833-229-2683
Fall River Communities Served: Fall River, Freetown, Somerset, Swansea, Westport Boston Medical Center (BMC)/Fall River Emergency Services 24-hour access number: 1-877-425-0048
Taunton, Attleboro Communities Served: Attleboro, Berkley, Dighton, Lakeville, Mansfield, Middleborough, North Attleboro, Norton, Raynham, Rehoboth, Seekonk, Taunton Community Counseling of Bristol County (CCBC) 24-hour access number: 1-800-660-4300