Contact the Constituent Services Team
Use this contact form to ask Executive Office of Veterans Services questions and get assistance with veteran benefits and resources.
EOVS Attendance or Speaking Engagement Request
Please use the form below to request an EOVS staff member to attend or speak at one of your events. Please be sure to submit your request 21 days before your event.
EOVS Awards and Citations
EOVS is proud to support veteran community members and organizations with citations, certificates of achievement, or certificates of appreciation.
Memorial Hall Event Space Request
Please fill out this form with your event details and a member of our EOVS team will contact you.
Governor Citation or Proclamation Request
Use this form to request a citation from Governor Healey's office for an organization or event.
or
Complete the proclamation form to request a ceremonial proclamation from Governor Healey. Ceremonial proclamations that honor, celebrate, or raise public awareness about issues and causes that constituents of Massachusetts value.
Our Team Members
Cory R. Ahonen
Assistant Secretary for Engagement and Outreach
Cory.Ahonen@Mass.gov, (617) 210-5480
Cory Ahonen, Assistant Secretary for Engagement and Outreach at the Executive Office of Veterans Services (EOVS), is a highly skilled professional with extensive experience in veterans services, benefits, and resources. A US Air Force Security Forces veteran, Cory previously served as a municipal Veterans Services Officer, where he refined his expertise in benefits administration and earned national accreditation as a VA Claims Agent.
Since joining EOVS in 2023, he has led impactful outreach and engagement initiatives while pioneering innovative approaches to case management, tracking, and reporting. Cory holds a Master of Public Administration and a Bachelor of Science in Psychology.
Nicholas Charrette
Deputy Chief Engagement Officer
Nicholas.Charrette@mass.gov, (617) 888-6636
Nicholas Charrette serves as the Deputy Chief Engagement Officer at the Executive Office of Veterans Services (EOVS), bringing a strong background in veterans advocacy, education, and constituent services. A U.S. Army Military Police veteran, Nicholas previously served as the Program Director of Veterans Upward Bound, where he helped veterans prepare for and succeed in higher education and trade schools.
His commitment to empowering veterans through education laid the foundation for his role at EOVS, ensuring veterans and their families receive the guidance and assistance they deserve.Nicholas holds a Bachelor of Science in Business Administration and a Master of Science in Accounting, combining analytical expertise with a passion for service to drive impactful engagement and outreach initiatives.
Randace Rauscher
Veteran Engagement Liaison
Randace Rauscher serves as the Veteran Engagement Liaison at the Executive Office of Veterans Services (EOVS), where she plays a lead role in coordinating external partnerships and ceremonial efforts. She manages Secretary citation requests, responds to high-priority inquiries, and fosters collaboration with Gold Star families, community organizations, and veteran nonprofits across the Commonwealth.
With a strong focus on relationship-building and outreach, Randace ensures that every interaction—whether from a constituent, stakeholder, or agency partner—reflects the dignity and dedication our veteran communities deserve.
Victoria Shephard-King
Senior Constituent Service Coordinator III
Victoria Shephard-King is the front-line service specialist for the Executive Office of Veterans Services (EOVS) main phone line and serves as the first point of contact for veterans and their families seeking assistance. With professionalism and empathy, she listens carefully to each caller’s concerns, assesses their needs, and ensures they are connected with the appropriate support. This may include directing them to the correct department within EOVS, coordinating with other state agencies, or referring them to trusted external partners in the public, private, or nonprofit sectors.
Her role is essential in helping veterans navigate the often-complex network of services available to them, and she plays a key part in ensuring that every inquiry is met with timely and accurate guidance.
Julie Lloyd-Parrott
Administrative Assistant I
Julie Lloyd-Parrott serves as an Administrative Assistant for the Executive Office of Veteran Services (EOVS) Constituent Services, where she brings over 17 years of experience supporting veterans and their families. With extensive hands-on experience across key EOVS divisions—including Chapter 115 and the Veterans Annuity program—Julie plays a vital role in reinforcing both the Constituent Services and Outreach teams.
Currently, she provides support on front-line inquiries, assists with outreach, ceremonial requests, and veteran engagement initiatives. Her versatility and institutional knowledge make her a crucial connector across the office, ensuring continuity and excellence in service delivery.