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EVV for Provider Organizations That Contract with ASAPs

Find information about MassHealth’s use of Electronic Visit Verification (EVV) for individuals supported by providers that have contracts with Aging Services Access Points (ASAPs) in Massachusetts.
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General Information

Provider organizations must comply with EVV requirements if they have contracts with Aging Services Access Points (ASAPs) and deliver personal care, home health aide services, supportive home care aide services, homemaking, companion services, complex care training and oversight, or home safety/independence evaluation services to people who have MassHealth or are in the State Home Care Program. (EVV is not required for Council on Aging programs that only offer companion services.) Other provider organizations that deliver personal care services may also have EVV requirements; please refer to the provider descriptions from the main EVV web page to learn about those requirements. 

Options for EVV Compliance

The EOHHS EVV Solution is an open model. That means providers can use their own EVV system and send their EVV-related data to the EVV data aggregator (the database that holds EVV information), or they can use the state’s EVV system. EOHHS refers to providers’ own EVV systems as Alt-EVV systems.

All visits, whether verified in the state’s EVV system or a provider’s, will be sent to the EVV data aggregator. If a provider chooses to use an Alt-EVV system, they will still be required to provide all six elements of the Centers for Medicare & Medicaid Services (CMS) EVV requirements:

  1. Members who receive services
  2. Provider employees who provide services
  3. Specific services provided
  4. Service locations
  5. Service dates
  6. Beginning and end times of service

Sandata’s EVV system lets providers view, monitor, schedule, and edit EVV visits. However, it does not have billing or payroll functions.

ASAP-contracted providers may fulfill EVV requirements by

  • purchasing their own EVV system and sending data daily to EOHHS’s data aggregator; or
  • using the state EVV system from Sandata Technologies (available as of September 30, 2024).

Upcoming Stakeholder Engagement Opportunities

Stay tuned: we’ll continue to update this page with related information and opportunities to learn about EVV, ask questions, and provide feedback as we roll out EVV.

Overview Materials for Stakeholders

EVV Overview Forum (May 2024): PDF | Word

Sandata Technologies Resources

For information on Sandata Technologies, visit Sandata EVV Services | CMS Compliance Software - Sandata.

For Massachusetts-specific Sandata materials and support, visit Sandata Technologies (zendesk.com).

Contact   for EVV for Provider Organizations That Contract with ASAPs

Online

For questions related to EVV implementation in Massachusetts, please contact Email EVV Implementation at EVVfeedback@mass.gov
For technical help with Sandata, please use the Submit a Request link at Sandata On-Demand or call Sandata’s customer support line at (833) 511-0164. (There may be higher call volume while the system is introduced.) Submit a Request 
Last updated: September 27, 2024

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