Financial Management Services Transition for Participant Directed Program

DDS is excited to announce that we have contracted with Acumen Fiscal Agent (Acumen) to provide financial management services (FMS) for the Participant Directed Program (PDP). Effective December 22nd, 2024 Acumen has taken over for Public Partnerships Limited (PPL) as the FMS for the PDP.

About Acumen Fiscal Agent

Acumen Fiscal Agent  has 29 Years of Industry Experience 

✓National FMS Provider – 33+ states 

✓Industry leading customer service and support ▪ Client Services Agent Model ▪ Serving people where, when and how they want to be served ▪ 24/7 Call Center Support 

✓Easy-to-use Technology

Customer Service

Acumen provides two customer service options available to all participants, employers, and providers. 

Please reach out to Acumen MA PDP Customer Service line at [phone] for assistance with

• Login Support  
• Navigation (Portal, Mobile App, etc)
• Assistance with the DCI platform
• Assisting with timesheets
• Paycheck Questions
• Enrollment status
• Forms (Tax, Verification of Employment, Change of Information, etc.)
• Minor requests – Form requests/update requests
• General questions

Please reach out to your dedicated Customer Service Agent for assistance with

• Paperwork not received or processed yet
• Person not in Acumen system
• Provider not good to go yet
• Sets up employer in the payroll system
• Processes all employee paperwork
• Sets up all employees in the payroll system
• Provides reports to the employer
• Answers questions about payroll/enrollment processes
• Tracks to escalations

Dedicated Customer Service Agents 

Liane Pereira

[e-mail] 

617-221-8473

Personal booking link: Book with me 

Area Offices: Berkshires, Franklin Hampshire, Holyoke Chicopee, North Central, South Valley

Cheryl Segree

[e-mail]

617-203-8685

Personal booking link: Book with me 

Area Offices: Charles River West, Greater Boston, Middlesex West, Fall River, and Taunton/Attleboro

Rolanda Masse

[e-mail]

617-249-3821

Personal booking link: Book with me 

Area Offices: Lowell, Merrimack Valley, and Central Middlesex

Meredith McMahon

[e-mail] 

603-638-3947  

Personal booking link: Book with me

Area Offices: Cape & Islands, Brockton, New Bedford, Newton South Norfolk, Plymouth, and South Coastal

Dale Strauch

[e-mail] 

413-213-2721

Area Offices: North Shore, Springfield/Westfield, and Worcester

Chrystie Lahti

[e-mail] 

414-244-9523

Area Offices: Metro North 

Acumen Agent Call Tree

Acumen Customer Service Call Tree

Hiring a Provider with Acumen

Download New Provider Onboarding Process

                                           Acumen FY 26 Payroll Schedule 

Training Information & Materials

Please visit Acumen's website for training videos and materials: Massachusetts Training Materials

Acumen Training Slides

DCI Time Entry Training 

MA PDP DCI Training 

Download Acumen Time & Budget Management Training Flyer 

Download Acumen Time Entry Training for Providers