Financial Management Services Transition for Participant Directed Program

DDS is excited to announce that we have contracted with Acumen Fiscal Agent (Acumen) to provide financial management services (FMS) for the Participant Directed Program (PDP). Effective December 22nd, 2024 Acumen has taken over for Public Partnerships Limited (PPL) as the FMS for the PDP.

About Acumen Fiscal Agent

Acumen Fiscal Agent  has 29 Years of Industry Experience 

✓National FMS Provider – 33+ states 

✓Industry leading customer service and support ▪ Client Services Agent Model ▪ Serving people where, when and how they want to be served ▪ 24/7 Call Center Support 

✓Easy-to-use Technology

Customer Service

Acumen provides two customer service options available to all participants, employers, and providers. 

Please reach out to Acumen MA PDP Customer Service line at [phone] for assistance with

• Login Support  
• Navigation (Portal, Mobile App, etc)
• Assistance with the DCI platform
• Assisting with timesheets
• Paycheck Questions
• Enrollment status
• Forms (Tax, Verification of Employment, Change of Information, etc.)
• Minor requests – Form requests/update requests
• General questions

Please reach out to your dedicated Customer Service Agent for assistance with

• Paperwork not received or processed yet
• Person not in Acumen system
• Provider not good to go yet
• Sets up employer in the payroll system
• Processes all employee paperwork
• Sets up all employees in the payroll system
• Provides reports to the employer
• Answers questions about payroll/enrollment processes
• Tracks to escalations

Dedicated Customer Service Agents by Region

Central West

Laura Medina (bilingual-Spanish)

[e-mail]

617-221-8291

Metro

Cheryl Segree

[e-mail]

617-203-8685

North Shore 

Rolanda Masse

[e-mail]

617-249-3821

Southeast

Jabetsky Edouard (Bilingual-Haitian Creole)

[e-mail]

617-221-6993

Hiring a Provider with Acumen

                                           Download New Provider Onboarding Process

Training Information & Materials

Please visit Acumen's website for training videos and materials: Massachusetts Training Materials  

Acumen Training Slides

DCI Time Entry Training 

MA PDP DCI Training 

Download Acumen Time & Budget Management Training Flyer 

Download Acumen Time Entry Training for Providers