How to Contact the Division of Insurance
Commonwealth of Massachusetts
Division of Insurance
1000 Washington St, Suite 810
Boston, MA 02118-6200
If you are mailing a fee or assessment to the Division, please check the particular instructions or remittance for the mailing address. Most fees and assessments should be sent to a lockbox address and not the office address.
Calling the Division
Toll Free Number: (877) 563-4467
Main Phone Line: (617) 521-7794
The Division’s toll free number connects you to all of the Division’s units:
Consumer Services Unit
Contact the Consumer Services Unit for general insurance information and for information regarding filing a complaint.
Fax: (617) 753-6830
Board of Appeal—Surcharge Hearings
Contact the Board Appeal regarding hearings to contest "at-fault" accident determinations made by insurers.
Fax: (617) 521-7772
Board of Appeal—Registry Hearings
Contact the Board of Appeal regarding hearings to contest a decision by Registry of Motor Vehicles
Fax: (617) 521-7539
Contact Producer Licensing for information on insurance producer licensing, appointments and renewals.
Katrina Gaddis, Director of Communications
Contact the Legal Unit for information on service of process or any other legal regulatory matters.