How To Contact The Division Of Insurance


How to Contact the Division of Insurance

Mailing Address 
Commonwealth of Massachusetts
Division of Insurance
1000 Washington St, Suite 810
Boston, MA 02118-6200 

If you are mailing a fee or assessment to the Division, please check the particular instructions or remittance for the mailing address. Most fees and assessments should be sent to a lockbox address and not the office address.

Calling the Division

Toll Free Number: (877) 563-4467

Main Phone Line: (617) 521-7794

The Division’s toll free number connects you to all of the Division’s units:

Consumer Services Unit

Contact the Consumer Services Unit for general insurance information and for information regarding filing a complaint.


Fax: (617) 753-6830

Board of Appeal—Surcharge Hearings 
Contact the Board Appeal regarding hearings to contest "at-fault" accident determinations made by insurers.


Fax: (617) 521-7772
Board of Appeal—Registry Hearings 
Contact the Board of Appeal regarding hearings to contest a decision by Registry of Motor Vehicles


Fax: (617) 521-7539

Producer Licensing
Contact Producer Licensing for information on insurance producer licensing, appointments and renewals.


Fax: 617-753-6883

Press Contact


Service of Process Questions

Phone: 617-521-7309


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