How to Contact the Division of Insurance
Mailing Address
Commonwealth of Massachusetts
Division of Insurance
1000 Washington St, Suite 810
Boston, MA 02118-6200
If you are mailing a fee or assessment to the Division, please check the particular instructions or remittance for the mailing address. Most fees and assessments should be sent to a lockbox address and not the office address.
Calling the Division
Toll Free Number: (877) 563-4467
Main Phone Line: (617) 521-7794
The Division’s toll free number connects you to all of the Division’s units:
Consumer Services Unit
Contact the Consumer Services Unit for general insurance information and for information regarding filing a complaint.
Email: CSSComplaints@mass.gov
Fax: (617) 753-6830
Board of Appeal—Surcharge Hearings
Contact the Board Appeal regarding hearings to contest "at-fault" accident determinations made by insurers.
Email: boa.mailbox@mass.gov
Fax: (617) 521-7772
Board of Appeal—Registry Hearings
Contact the Board of Appeal regarding hearings to contest a decision by Registry of Motor Vehicles
Email: boa.mailbox@mass.gov
Fax: (617) 521-7539
Producer Licensing
Contact Producer Licensing for information on insurance producer licensing, appointments and renewals.
Email: producerupdate.mailbox@mass.gov
Fax: 617-753-6883
Press Contact
Katrina Gaddis, Director of Communications
Email: ocabr.communications@mass.gov
Legal Unit
Contact the Legal Unit for information on service of process or any other legal regulatory matters.
Phone: 617-521-7309