How To Contact The Division Of Insurance

Use the below contact information to reach Division of Insurance personnel

Mailing Address 
Commonwealth of Massachusetts
Division of Insurance
1000 Washington St, Suite 810
Boston, MA 02118-6200 
 

If you are mailing a fee or assessment to the Division, please check the particular instructions or remittance for the mailing address. Most fees and assessments should be sent to a lockbox address and not the office address.

Press Contact (Media Inquiries Only):

ocabr.communications@mass.gov

Calling the Division

Toll Free Number: (877) 563-4467

Main Phone Line: (617) 521-7794

The Division’s toll free number connects you to all of the Division’s units:

Public Records Requests

Records Access Officer

DOI.RAO@mass.gov

Consumer Services Unit

Contact the Consumer Services Unit for general insurance information and for information regarding filing a complaint.

Email: CSSComplaints@mass.gov 

Fax: (617) 753-6830

Board of Appeal—Surcharge Hearings 
Contact the Board Appeal regarding hearings to contest "at-fault" accident determinations made by insurers.

Email: boa.mailbox@mass.gov

Fax: (617) 521-7772
 
Board of Appeal—Registry Hearings 
Contact the Board of Appeal regarding hearings to contest a decision by Registry of Motor Vehicles

Email: boa.mailbox@mass.gov

Fax: (617) 521-7539

Producer Licensing
Contact Producer Licensing for information on insurance producer licensing, appointments and renewals.

Email: producerupdate.mailbox@mass.gov

Fax: 617-753-6883

Service of Process Questions

Phone: 617-521-7309

 

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