How To Contact The Division Of Insurance

Use the below contact information to reach Division of Insurance personnel

Mailing Address 

Commonwealth of Massachusetts
Division of Insurance
1 Federal Street, Suite 700 
Boston, MA 02110-2012

 If you are mailing a fee or assessment to the Division, please check the particular instructions or remittance for the mailing address. Most fees and assessments should be sent to a lockbox address and not the office address.

Please select the phone number or email that is most appropriate for your question or issue.

Calling the Division

Toll Free Number: (877) 563-4467

Main Phone Line: (617) 521-7794

The Division’s toll free number connects you to all of the Division’s units:

Consumer Services Unit

Contact the Consumer Services Unit for general insurance information and for information regarding filing a complaint.

Phone: 617-521-7794
Open Monday to Friday 8:45 am-5:00 pm

Email: CSSComplaints@mass.gov 

Fax: (617) 753-6830

Board of Appeal—Surcharge Hearings 

Contact the Board Appeal regarding hearings to contest "at-fault" accident determinations made by insurers.

Email: boa.mailbox@mass.gov

Fax: (617) 521-7772

Board of Appeal—Registry Hearings 

Contact the Board of Appeal regarding hearings to contest a decision by Registry of Motor Vehicles

Email: boa.mailbox@mass.gov

Fax: (617) 521-7539

Producer Licensing

Contact Producer Licensing for information on insurance producer licensing, appointments and renewals.

Email: producerupdate.mailbox@mass.gov

Fax: 617-753-6883

Service of Process Questions

Phone: 617-521-7309

Public Records Requests

DOI Public Records Request

Press/Media Inquiries

ocabr.communications@mass.gov

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