The Joint Commission periodically surveys and accredits DMH psychiatric hospitals in Massachusetts. Patients, family members, staff, and community members may contact a specific facility or The Joint Commission with safety or patient concerns.
Below are The Joint Commission Contacts for each area.
West Area
Julie Schwager, LICSW, Area Director
(413) 587-6200
Central Area
Sue Sciaraffa, Area Director
(774) 420-3140
Worcester State Hospital
Joint Commission Contact: Jacqueline Ducharme, Chief Executive Officer
(508) 368-3300
Northeast Area
Susan C. Wing, Area Director
(978) 863-5079
Tewksbury State Hospital, Hathorne Unit
Joint Commission Contact: Marilyn Feitelberg, Chief Operating Officer
(978) 851-7321 ext. 2859
Metro Boston Area
Sara Fuentes, Area Director
(617) 626-9210
Solomon Carter Fuller Mental Health Center
Joint Commission Contact: Mary-Louise White, Ph.D., Chief Operating Officer
(617) 626-8860
Southeast Area
Howard Baker-Smith, Area Director
(508) 897-2000
Taunton State Hospital
Joint Commission Contact: James Gedra, Psy. D., Chief Operating Officer
(508) 977-3000,
Corrigan Mental Health Center
Joint Commission Contact: Frank O'Reilly, Superintendent/Site Director
(508) 235-7400,
Cape Cod & Islands CMHC (Pocasset Mental Health Center)
(508) 564-9626
If the concerns cannot be resolved through the Department, one may contact The Joint Commission Contact at 1-800-994-6610 or by e-mailing: complaint@jointcommission.org.