Long-term Care Ombudsman Program
The Long-term Care Ombudsman Program seeks to support all residents in nursing homes, rest homes and assisted living residences by advocating for their protected rights to quality of care and a dignified life.
The Ombudsman Program is an independent program, supported by advocates working to resolve problems related to the health, welfare and rights of individuals living in nursing homes, rest homes and assisted living residences.
Ombudsman Representatives visit nursing homes, rest homes and assisted living residences on a regular basis. During these visits, Ombudsman Representatives offer residents a confidential way to voice complaints and work towards resolution with staff.
Ombudsman Representatives also provide education to residents, families, and staff about residents’ rights, and provide information to residents and their families about available services and how to access needed resources.
Concerns the Ombudsman Program may address:
- Violation of residents' rights or dignity
- Lack of services needed to maintain physical and mental health
- Unreasonable confinement
- Poor quality of care, including adequate personal hygiene and slow response to requests for assistance
- Improper transfer, discharge or eviction of a resident
- Inappropriate use of chemical or physical restraints
- Any resident concern about quality of care or quality of life