Assisted Living Ombudsman Representatives work with residents to resolve concerns about their quality of life and care within the Assisted Living Residence. Ombudsman Representatives work to ensure resident rights are respected. To speak to an Assisted Living Ombudsman Representative, contact us at 617-222-7495 or local ombudsman program serving the city or town in which the facility is located, and call the agency listed.
Massachusetts Assisted Living Ombudsman Program Contact List
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| City/Town | Agency | Ombudsman Tele # |
| Acton | Baypath Home and Community Services | 508-573-7200 |
| Agawam | Greater Springfield Senior Services | 413-781-8800 |
| Amesbury | AgeSpan | 978-651-3063 |
| Amherst | Greater Springfield Senior Services | 413-781-8800 |
| Andover | AgeSpan | 978-651-3063 |
| Arlington | Baypath Home and Community Services | 508-573-7200 |
| Ashland | Baypath Home and Community Services | 508-573-7200 |
| Attleboro | Old Colony Planning Council | 508-583-1833 |
| Auburn | Greater Springfield Senior Services | 413-781-8800 |
| Ayer | Greater Springfield Senior Services | 413-781-8800 |
| Belchertown | Greater Springfield Senior Services | 413-781-8800 |
| Beverly | AgeSpan | 978-651-3063 |
| Billerica | AgeSpan | 978-651-3063 |
| Blackstone | Greater Springfield Senior Services | 413-781-8800 |
| Boston-Back Bay | Baypath Home and Community Services | 508-573-7200 |
| Boston-Brighton | Baypath Home and Community Services | 508-573-7200 |
| Boston-Charlestown | Baypath Home and Community Services | 508-573-7200 |
| Boston-Dorchester | Baypath Home and Community Services | 508-573-7200 |
| Boston-Jamaica Plain | Baypath Home and Community Services | 508-573-7200 |
| Boston-Mission Hill | Baypath Home and Community Services | 508-573-7200 |
| Boston-Roxbury | Baypath Home and Community Services | 508-573-7200 |
| Boston-South Boston | Baypath Home and Community Services | 508-573-7200 |
| Boston-West Roxbury | Baypath Home and Community Services | 508-573-7200 |
| Bourne | Old Colony Planning Council | 508-583-1833 |
| Braintree | Old Colony Planning Council | 508-573-7200 |
| Brewster | Old Colony Planning Council | 508-583-1833 |
| Brockton | Old Colony Planning Council | 508-583-1833 |
| Brookline | Baypath Home and Community Services | 508-573-7200 |
| Brookline-Chestnut Hill | Baypath Home and Community Services | 508-573-7200 |
| Burlington | Baypath Home and Community Services | 508-573-7200 |
| Buzzards Bay | Old Colony Planning Council | 508-583-1833 |
| Cambridge | AgeSpan | 978-651-3063 |
| Canton | Old Colony Planning Council | 508-583-1833 |
| Centerville | Old Colony Planning Council | 508-583-1833 |
| Charlton | Greater Springfield Senior Services | 413-781-8800 |
| Chatham | Old Colony Planning Council | 508-583-1833 |
| Chelmsford | AgeSpan | 978-651-3063 |
| Chelsea | AgeSpan | 978-651-3063 |
| Chicopee | Greater Springfield Senior Services | 413-781-8800 |
| Clinton | Greater Springfield Senior Services | 413-781-8800 |
| Cohasset | Old Colony Planning Council | 508-583-1833 |
| Concord | Baypath Home and Community Services | 508-573-7200 |
| Dalton | Greater Springfield Senior Services | 413-781-8800 |
| Danvers | State Assisted Living Ombudsman | 617-727-7750 |
| Danvers | AgeSpan | 978-651-3063 |
| Dartmouth | Old Colony Planning Council | 508-583-1833 |
| Dedham | Old Colony Planning Council | 508-583-1833 |
| Dracut | State Assisted Living Ombudsman | 617-727-7750 |
| Dracut | AgeSpan | 978-651-3063 |
| Duxbury | Old Colony Planning Council | 508-583-1833 |
| East Longmeadow | Greater Springfield Senior Services | 413-781-8800 |
| Easton | Old Colony Planning Council | 508-583-1833 |
| Fairhaven | Old Colony Planning Council | 508-583-1833 |
| Fall River | Old Colony Planning Council | 508-583-1833 |
| Falmouth | Old Colony Planning Council | 508-583-1833 |
| Fitchburg | Greater Springfield Senior Services | 413-781-8800 |
| Framingham | Baypath Home and Community Services | 508-573-7200 |
| Franklin | Greater Springfield Senior Services | 413-781-8800 |
| Gardner | Greater Springfield Senior Services | 413-781-8800 |
| Greenfield | Greater Springfield Senior Services | 413-781-8800 |
| Groton | Greater Springfield Senior Services | 413-781-8800 |
| Hanover | Old Colony Planning Council | 508-583-1833 |
| Hanson | Old Colony Planning Council | 508-583-1833 |
| Haverhill | AgeSpan | 978-651-3063 |
| Hingham | Baypath Home and Community Services | 508-573-7200 |
| Holyoke | Greater Springfield Senior Services | 413-781-8800 |
| Hopedale | Greater Springfield Senior Services | 413-781-8800 |
| Hopkinton | Baypath Home and Community Services | 508-573-7200 |
| Hudson | Baypath Home and Community Services | 508-573-7200 |
| Hyannis | Old Colony Planning Council | 508-583-1833 |
| Ipswich | AgeSpan | 978-651-3063 |
| Kingston | Old Colony Planning Council | 508-583-1833 |
| Lancaster | Greater Springfield Senior Services | 413-781-8800 |
| Lanesboro | Greater Springfield Senior Services | 413-781-8800 |
| Lawrence | AgeSpan | 978-651-3063 |
| Lee | Greater Springfield Senior Services | 413-781-8800 |
| Leeds | Greater Springfield Senior Services | 413-781-8800 |
| Lenox | Greater Springfield Senior Services | 413-781-8800 |
| Leominster | Greater Springfield Senior Services | 413-781-8800 |
| Lexington | Baypath Home and Community Services | 508-573-7200 |
| Lincoln | Baypath Home and Community Services | 508-573-7200 |
| Longmeadow | Greater Springfield Senior Services | 413-781-8800 |
| Lowell | AgeSpan | 978-651-3063 |
| Ludlow | Greater Springfield Senior Services | 413-781-8800 |
| Lynnfield | AgeSpan | 978-651-3063 |
| Malden | AgeSpan | 978-651-3063 |
| Mansfield | Old Colony Planning Council | 508-583-1833 |
| Marlborough | Baypath Home and Community Services | 508-573-7200 |
| Marshfield | Old Colony Planning Council | 508-583-1833 |
| Martha's Vineyard | Old Colony Planning Council | 508-583-1833 |
| Mashpee | Old Colony Planning Council | 508-583-1833 |
| Medway | Greater Springfield Senior Services | 413-781-8800 |
| Melrose | AgeSpan | 978-651-3063 |
| Methuen | AgeSpan | 978-651-3063 |
| Milford | Greater Springfield Senior Services | 413-781-8800 |
| Milton | Old Colony Planning Council | 508-583-1833 |
| Nantucket | Old Colony Planning Council | 508-583-1833 |
| Natick | Baypath Home and Community Services | 508-573-7200 |
| Needham | Baypath Home and Community Services | 508-573-7200 |
| New Bedford | Old Colony Planning Council | 508-583-1833 |
| Newburyport | AgeSpan | 978-651-3063 |
| Newton | Baypath Home and Community Services | 508-573-7200 |
| North Andover | AgeSpan | 978-651-3063 |
| North Attleboro | Old Colony Planning Council | 508-583-1833 |
| North Chelmsford | AgeSpan | 978-651-3063 |
| Northampton | Greater Springfield Senior Services | 413-781-8800 |
| Northborough | Baypath Home and Community Services | 508-573-7200 |
| Northbridge | Greater Springfield Senior Services | 413-781-8800 |
| Norton | Old Colony Planning Council | 508-583-1833 |
| Norwell | Old Colony Planning Council | 508-583-1833 |
| Norwood | Old Colony Planning Council | 508-583-1833 |
| Peabody | State Assisted Living Ombudsman | 617-727-7750 |
| Peabody | AgeSpan | 978-651-3063 |
| Pembroke | Old Colony Planning Council | 508-583-1833 |
| Pittsfield | Greater Springfield Senior Services | 413-781-8800 |
| Plymouth | Old Colony Planning Council | 508-583-1833 |
| Pocasset | Old Colony Planning Council | 508-583-1833 |
| Quincy | Old Colony Planning Council | 508-583-1833 |
| Raynham | Old Colony Planning Council | 508-583-1833 |
| Reading | AgeSpan | 978-651-3063 |
| Revere | AgeSpan | 978-651-3063 |
| Salem | AgeSpan | 978-651-3063 |
| Salisbury | AgeSpan | 978-651-3063 |
| Sandwich | Old Colony Planning Council | 508-583-1833 |
| Saugus | AgeSpan | 978-651-3063 |
| Sharon | Old Colony Planning Council | 508-583-1833 |
| Shrewsbury | Greater Springfield Senior Services | 413-781-8800 |
| Somerset | Old Colony Planning Council | 508-583-1833 |
| Somerville | AgeSpan | 978-651-3063 |
| South Hadley | Greater Springfield Senior Services | 413-781-8800 |
| Southwick | Greater Springfield Senior Services | 413-781-8800 |
| Springfield | Greater Springfield Senior Services | 413-781-8800 |
| Stoneham | AgeSpan | 978-651-3063 |
| Stoughton | Old Colony Planning Council | 508-583-1833 |
| Sudbury | Baypath Home and Community Services | 508-573-7200 |
| Swampscott | AgeSpan | 978-651-3063 |
| Swansea | Old Colony Planning Council | 508-583-1833 |
| Taunton | Old Colony Planning Council | 508-583-1833 |
| Tewksbury | AgeSpan | 978-651-3063 |
| Wakefield | AgeSpan | 978-651-3063 |
| Walpole | Old Colony Planning Council | 508-583-1833 |
| Waltham | Baypath Home and Community Services | 508-573-7200 |
| Ware | Greater Springfield Senior Services | 413-781-8800 |
| Wareham | Old Colony Planning Council | 508-583-1833 |
| Watertown | Baypath Home and Community Services | 508-573-7200 |
| Wayland | Baypath Home and Community Services | 508-573-7200 |
| Webster | Greater Springfield Senior Services | 413-781-8800 |
| Wellesley | Baypath Home and Community Services | 508-573-7200 |
| West Groton | Greater Springfield Senior Services | 413-781-8800 |
| Westborough | Baypath Home and Community Services | 508-573-7200 |
| Westfield | Greater Springfield Senior Services | 413-781-8800 |
| Westford | AgeSpan | 978-651-3063 |
| Weston | Baypath Home and Community Services | 508-573-7200 |
| Westwood | Old Colony Planning Council | 508-583-1833 |
| Weymouth | Baypath Home and Community Services | 508-573-7200 |
| Wilbraham | Greater Springfield Senior Services | 413-781-8800 |
| Wilmington | Baypath Home and Community Services | 508-573-7200 |
| Winchendon | Greater Springfield Senior Services | 413-781-8800 |
| Winchester | Baypath Home and Community Services | 508-573-7200 |
| Winthrop | AgeSpan | 978-651-3063 |
| Woburn | Baypath Home and Community Services | 508-573-7200 |
| Worcester | Greater Springfield Senior Services | 413-781-8800 |
| Wrentham | Old Colony Planning Council | 508-583-1833 |
| Yarmouth | Old Colon Planning Council | 508-583-1833 |
Additional Resources
Open RTF file, 1.04 MB,
Find an Ombudsman for a Nursing or Rest Home
(English, RTF 1.04 MB)
Open RTF file, 448.43 KB,
Find an Ombudsman for an Assisted Living Residence
(English, RTF 448.43 KB)
Open PDF file, 186.15 KB,
Find an Ombudsman for an Assisted Living Residence
(English, PDF 186.15 KB)