Assisted Living Ombudsman Representatives work with residents to resolve concerns about their quality of life and care within the Assisted Living Residence. Ombudsman Representatives work to ensure resident rights are respected. To speak to an Assisted Living Ombudsman Representative, contact us at 617-222-7495 or local ombudsman program serving the city or town in which the facility is located, and call the agency listed.
Massachusetts Assisted Living Ombudsman Program Contact List
| City/Town | Agency | Ombudsman Tele # |
| Acton | Springwell | 617-926-4100 |
| Agawam | Greater Springfield Senior Services | 413-781-8800 |
| Amesbury | AgeSpan | 978-651-3063 |
| Amherst | Greater Springfield Senior Services | 413-781-8800 |
| Andover | AgeSpan | 978-651-3063 |
| Arlington | Springwell | 617-926-4100 |
| Ashland | Springwell | 617-926-4100 |
| Attleboro | Old Colony Planning Council | 508-583-1833 |
| Auburn | Greater Springfield Senior Services | 413-781-8800 |
| Ayer | Greater Springfield Senior Services | 413-781-8800 |
| Belchertown | Greater Springfield Senior Services | 413-781-8800 |
| Beverly | AgeSpan | 978-651-3063 |
| Billerica | AgeSpan | 978-651-3063 |
| Blackstone | Greater Springfield Senior Services | 413-781-8800 |
| Boston-Back Bay | Springwell | 617-926-4100 |
| Boston-Brighton | Springwell | 617-926-4100 |
| Boston-Charlestown | Springwell | 617-926-4100 |
| Boston-Dorchester | Springwell | 617-926-4100 |
| Boston-Jamaica Plain | Springwell | 617-926-4100 |
| Boston-Mission Hill | Springwell | 617-926-4100 |
| Boston-Roxbury | Springwell | 617-926-4100 |
| Boston-South Boston | Springwell | 617-926-4100 |
| Boston-West Roxbury | Springwell | 617-926-4100 |
| Bourne | Old Colony Planning Council | 508-583-1833 |
| Braintree | Old Colony Planning Council | 508-573-7200 |
| Brewster | Old Colony Planning Council | 508-583-1833 |
| Brockton | Old Colony Planning Council | 508-583-1833 |
| Brookline | Springwell | 617-926-4100 |
| Brookline-Chestnut Hill | Springwell | 617-926-4100 |
| Burlington | Springwell | 617-926-4100 |
| Buzzards Bay | Old Colony Planning Council | 508-583-1833 |
| Cambridge | AgeSpan | 978-651-3063 |
| Canton | Old Colony Planning Council | 508-583-1833 |
| Centerville | Old Colony Planning Council | 508-583-1833 |
| Charlton | Greater Springfield Senior Services | 413-781-8800 |
| Chatham | Old Colony Planning Council | 508-583-1833 |
| Chelmsford | AgeSpan | 978-651-3063 |
| Chelsea | AgeSpan | 978-651-3063 |
| Chicopee | Greater Springfield Senior Services | 413-781-8800 |
| Clinton | Greater Springfield Senior Services | 413-781-8800 |
| Cohasset | Old Colony Planning Council | 508-583-1833 |
| Concord | Springwell | 617-926-4100 |
| Dalton | Greater Springfield Senior Services | 413-781-8800 |
| Danvers | State Assisted Living Ombudsman | 617-727-7750 |
| Danvers | AgeSpan | 978-651-3063 |
| Dartmouth | Old Colony Planning Council | 508-583-1833 |
| Dedham | Old Colony Planning Council | 508-583-1833 |
| Dracut | State Assisted Living Ombudsman | 617-727-7750 |
| Dracut | AgeSpan | 978-651-3063 |
| Duxbury | Old Colony Planning Council | 508-583-1833 |
| East Longmeadow | Greater Springfield Senior Services | 413-781-8800 |
| Easton | Old Colony Planning Council | 508-583-1833 |
| Fairhaven | Old Colony Planning Council | 508-583-1833 |
| Fall River | Old Colony Planning Council | 508-583-1833 |
| Falmouth | Old Colony Planning Council | 508-583-1833 |
| Fitchburg | Greater Springfield Senior Services | 413-781-8800 |
| Framingham | Springwell | 617-926-4100 |
| Franklin | Greater Springfield Senior Services | 413-781-8800 |
| Gardner | Greater Springfield Senior Services | 413-781-8800 |
| Greenfield | Greater Springfield Senior Services | 413-781-8800 |
| Groton | Greater Springfield Senior Services | 413-781-8800 |
| Hanover | Old Colony Planning Council | 508-583-1833 |
| Hanson | Old Colony Planning Council | 508-583-1833 |
| Haverhill | AgeSpan | 978-651-3063 |
| Hingham | Springwell | 617-926-4100 |
| Holyoke | Greater Springfield Senior Services | 413-781-8800 |
| Hopedale | Greater Springfield Senior Services | 413-781-8800 |
| Hopkinton | Springwell | 617-926-4100 |
| Hudson | Springwell | 617-926-4100 |
| Hyannis | Old Colony Planning Council | 508-583-1833 |
| Ipswich | AgeSpan | 978-651-3063 |
| Kingston | Old Colony Planning Council | 508-583-1833 |
| Lancaster | Greater Springfield Senior Services | 413-781-8800 |
| Lanesboro | Greater Springfield Senior Services | 413-781-8800 |
| Lawrence | AgeSpan | 978-651-3063 |
| Lee | Greater Springfield Senior Services | 413-781-8800 |
| Leeds | Greater Springfield Senior Services | 413-781-8800 |
| Lenox | Greater Springfield Senior Services | 413-781-8800 |
| Leominster | Greater Springfield Senior Services | 413-781-8800 |
| Lexington | Springwell | 617-926-4100 |
| Lincoln | Springwell | 617-926-4100 |
| Longmeadow | Greater Springfield Senior Services | 413-781-8800 |
| Lowell | AgeSpan | 978-651-3063 |
| Ludlow | Greater Springfield Senior Services | 413-781-8800 |
| Lynnfield | AgeSpan | 978-651-3063 |
| Malden | AgeSpan | 978-651-3063 |
| Mansfield | Old Colony Planning Council | 508-583-1833 |
| Marlborough | Springwell | 617-926-4100 |
| Marshfield | Old Colony Planning Council | 508-583-1833 |
| Martha's Vineyard | Old Colony Planning Council | 508-583-1833 |
| Mashpee | Old Colony Planning Council | 508-583-1833 |
| Medway | Greater Springfield Senior Services | 413-781-8800 |
| Melrose | AgeSpan | 978-651-3063 |
| Methuen | AgeSpan | 978-651-3063 |
| Milford | Greater Springfield Senior Services | 413-781-8800 |
| Milton | Old Colony Planning Council | 508-583-1833 |
| Nantucket | Old Colony Planning Council | 508-583-1833 |
| Natick | Springwell | 617-926-4100 |
| Needham | Springwell | 617-926-4100 |
| New Bedford | Old Colony Planning Council | 508-583-1833 |
| Newburyport | AgeSpan | 978-651-3063 |
| Newton | Springwell | 617-926-4100 |
| North Andover | AgeSpan | 978-651-3063 |
| North Attleboro | Old Colony Planning Council | 508-583-1833 |
| North Chelmsford | AgeSpan | 978-651-3063 |
| Northampton | Greater Springfield Senior Services | 413-781-8800 |
| Northborough | Springwell | 617-926-4100 |
| Northbridge | Greater Springfield Senior Services | 413-781-8800 |
| Norton | Old Colony Planning Council | 508-583-1833 |
| Norwell | Old Colony Planning Council | 508-583-1833 |
| Norwood | Old Colony Planning Council | 508-583-1833 |
| Peabody | State Assisted Living Ombudsman | 617-727-7750 |
| Peabody | AgeSpan | 978-651-3063 |
| Pembroke | Old Colony Planning Council | 508-583-1833 |
| Pittsfield | Greater Springfield Senior Services | 413-781-8800 |
| Plymouth | Old Colony Planning Council | 508-583-1833 |
| Pocasset | Old Colony Planning Council | 508-583-1833 |
| Quincy | Old Colony Planning Council | 508-583-1833 |
| Raynham | Old Colony Planning Council | 508-583-1833 |
| Reading | AgeSpan | 978-651-3063 |
| Revere | AgeSpan | 978-651-3063 |
| Salem | AgeSpan | 978-651-3063 |
| Salisbury | AgeSpan | 978-651-3063 |
| Sandwich | Old Colony Planning Council | 508-583-1833 |
| Saugus | AgeSpan | 978-651-3063 |
| Sharon | Old Colony Planning Council | 508-583-1833 |
| Shrewsbury | Greater Springfield Senior Services | 413-781-8800 |
| Somerset | Old Colony Planning Council | 508-583-1833 |
| Somerville | AgeSpan | 978-651-3063 |
| South Hadley | Greater Springfield Senior Services | 413-781-8800 |
| Southwick | Greater Springfield Senior Services | 413-781-8800 |
| Springfield | Greater Springfield Senior Services | 413-781-8800 |
| Stoneham | AgeSpan | 978-651-3063 |
| Stoughton | Old Colony Planning Council | 508-583-1833 |
| Sudbury | Springwell | 617-926-4100 |
| Swampscott | AgeSpan | 978-651-3063 |
| Swansea | Old Colony Planning Council | 508-583-1833 |
| Taunton | Old Colony Planning Council | 508-583-1833 |
| Tewksbury | AgeSpan | 978-651-3063 |
| Wakefield | AgeSpan | 978-651-3063 |
| Walpole | Old Colony Planning Council | 508-583-1833 |
| Waltham | Springwell | 617-926-4100 |
| Ware | Greater Springfield Senior Services | 413-781-8800 |
| Wareham | Old Colony Planning Council | 508-583-1833 |
| Watertown | Springwell | 617-926-4100 |
| Wayland | Springwell | 617-926-4100 |
| Webster | Greater Springfield Senior Services | 413-781-8800 |
| Wellesley | Springwell | 617-926-4100 |
| West Groton | Greater Springfield Senior Services | 413-781-8800 |
| Westborough | Springwell | 617-926-4100 |
| Westfield | Greater Springfield Senior Services | 413-781-8800 |
| Westford | AgeSpan | 978-651-3063 |
| Weston | Springwell | 617-926-4100 |
| Westwood | Old Colony Planning Council | 508-583-1833 |
| Weymouth | Springwell | 617-926-4100 |
| Wilbraham | Greater Springfield Senior Services | 413-781-8800 |
| Wilmington | Springwell | 617-926-4100 |
| Winchendon | Greater Springfield Senior Services | 413-781-8800 |
| Winchester | Springwell | 617-926-4100 |
| Winthrop | AgeSpan | 978-651-3063 |
| Woburn | Springwell | 617-926-4100 |
| Worcester | Greater Springfield Senior Services | 413-781-8800 |
| Wrentham | Old Colony Planning Council | 508-583-1833 |
| Yarmouth | Old Colon Planning Council | 508-583-1833 |
Additional Resources
Open RTF file, 553.26 KB,
Find an Ombudsman for a Nursing or Rest Home
(English, RTF 553.26 KB)
Open RTF file, 423.61 KB,
Find an Ombudsman for an Assisted Living Residence
(English, RTF 423.61 KB)
Open PDF file, 274.38 KB,
Find an Ombudsman for an Assisted Living Residence
(English, PDF 274.38 KB)