Massachusetts Department of Transportation (MassDOT) FY19 data-driven performance

Learn how MassDOT uses data to improve your experience with state government.

The Baker-Polito administration is working hard to improve your experience with state government. To that end, MassDOT has been asked to identify our critical constituent-facing services and to track our ongoing efforts to improve their delivery. By selecting key metrics and measuring performance against annual targets, our goal is to provide you with the resources you need as simply, efficiently, and transparently as possible.

You can find out which metrics our agencies are tracking and how they're performing on this page.

MassDOT's Fiscal Year 2019 performance

Highway Division

FY19 Metric	FY19 Target	FY19 Performance
% of interstate roads rated in 'poor' condition	less than 5% of both interstate and non-interstate roads rated in poor condition	Data will be available early March
% of non-interstate roads rated in 'poor' condition	less than 12.6% of both interstate and non-interstate roads rated in poor condition	Data will be available early March

Registry of Motor Vehicles

FY19 Metric	FY19 Target	FY19 Performance
% of customers waiting less than 30 minutes at a branch	80% under 30 minutes or less, with less than 3% waiting over an hour	87% under 30 minutes or less; 2% waiting over an hour

MBTA

FY19 Metric	FY19 Target	FY19 Performance
Commuter Rail On-Time performance	All service: 92% (adjusted) with no line below 90% for any given month	All Service: 93.7% (adjusted); Fitchburg - 1 month below 90%; Worcester/Framingham - 1 month below 90%; Franklin - 2 months below 90%; Stoughton - 2 months below 90%
Red Line On-Time performance	90%	89.9%
Orange Line On-Time performance	90%	90.3%
Green Line On-Time performance	90%	78.6%
Blue Line On-Time performance	90%	94.1%
Bus Line On-Time performance	75%	76.1&