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MassHealth COVID-19 Guidance for Transportation Brokers Providers

This page provides MassHealth Coronavirus Disease (COVID-19) guidance and information from MassHealth specific to transportation brokers.

During the COVID-19 emergency, transportation brokers, transportation providers, and drivers should refer to the following guidance on how to serve consumers safely.

For MassHealth COVID-19 guidance and information covering all MassHealth providers, please see MassHealth COVID-19 Guidance for All Providers. You may also find it helpful to review DPH’s COVID-19 guidance for health care professionals.

Table of Contents

Transportation Bulletins

  • Transportation Bulletin 17: MassHealth Coverage and Reimbursement Policy for Transportation Services Related to the 2019 Novel Coronavirus Disease (COVID-19) PDF | Word


  • Updated (5/20/2020) Broker and Driver Guidance PDF | Word

MassHealth has established new procedure and service codes for ambulance services related to COVID-19, as described in the Administrative Bulletin and Transmittal Letter below:

  • Administrative Bulletin 20-12 101 CMR 327.00: Rates of Payment for Ambulance and Wheelchair Van Services​ PDF | Word
  • Transmittal Letter TRN-38: Transportation Manual (COVID-19 Updates to Subchapter 6)​ PDF | Word
  • Transmittal Letter TRN-37: Transportation Manual (COVID-19 Updates to Subchapter 6)​ PDF | Word