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MassHealth PCDI Provider Training

This page includes the three phases of the PCDI training.

Table of Contents

Phase I: Awareness

This webinar covered the following topics:

  • Overview of MassHealth Payment and Care Delivery Innovation (PCDI)
  • Key terms and concepts
  • Member notices
  • MassHealth Choice Tool
  • Eligibility and claim submission
  • Provider resources

Provider PCDI Phase I: Awareness Webinar



Phase II: Operations

This webinar covered the following topics:

  • New health plan contact information
  • Changes to the Eligibility Verification System (EVS)
  • Plan-specific administrative and operational functionalities
  • Continuity of care
  • Overview of member information and resources

Provider PCDI Phase II: Operations Webinar 05-18-18

Phase III: Community Partners

This training addresses the following questions:

  • What are Community Partners (CPs)? 
  • What are the objectives of the CP program?
  • Who do the CPs serve; and 
  • How do members access CP supports? 

It also discusses the two types of CPs: Behavioral Health Community Partners (BH CPs) and Long Term Services and Supports Community Partners (LTSS CPs); how they help members navigate and coordinate care; how Accountable Care Organizations (ACOs), Managed Care Organizations (MCOs) and CPs work together; implications of the CP program for providers; and contains a list of CP organizations and the service areas they cover.  


·Full version 

    o  MassHealth Community Partners PCDI training

    o  Watch a narrated training 

    o MassHealth Community Partner training video transcript


Abbreviated Version

    o  MassHealth Community Partners PCDI training

    o  Watch a narrated training 

     o  MassHealth Community Partners training video transcript

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