Overview
The Bristol Career Center’s website was unable to be accessed in August 2024.
Website downtime can cause a significant problem for individuals wishing to use the services of the Bristol Career Center and increases the likelihood that Massachusetts residents may not be able to engage with the career center. This can lead to users missing the opportunity to receive assistance with resume writing, find job fairs, and sign up for career seminars.
Authoritative Guidance
The Web Accessibility Initiative’s Web Content Accessibility Guidelines 2.1 state,
Success Criterion 2.4.5 Multiple Ways (Level AA)
More than one way is available to locate a web page within a set of web pages except where the Web Page is the result of, or a step in, a process.
Reasons for Issue
When we tried to access the Bristol Career Center’s website, we received a notification stating that the server was unable to process the request.
Recommendations
- MDCS should implement and enforce a policy for career centers to review their webpages periodically to ensure that they are able to be accessed by Massachusetts residents and other potential users.
- MDCS should have the career centers assign designated staff members to oversee accessibility compliance and website updates.
Auditee’s Response
See response 2. MDCS will implement a policy for career centers requiring them to review their webpages regularly to ensure that webpages are consistently able to be accessed by Massachusetts residents and other potential users.
Once a schedule is determined through policy, MDCS’ Field Management & Oversight team will review career center webpages during its annual review to ensure compliance.
Auditor’s Reply
Based on its response, MDCS is taking measures to address our concerns regarding this matter.
| Date published: | May 27, 2025 |
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