Message Text – July 2026

MassHealth Provider Remittance Advice

The messages listed below may be general All Provider messages, applicable to several provider types or services, or provider specific. 

You can request a copy of a prior message by:

• Emailing [e-mail]

• Sending a letter to

  MassHealth Customer Service
  P.O. Box 278
  Quincy, MA 02171

• CallingMassHealth Customer Services at [phone],
  Hours: Monday through Friday 8 a.m. to 5 p.m.

07/07/2026

Accident Reporting

This is a reminder to acute hospitals to use reasonable efforts to determine whether a member’s injury is due to an accident or trauma (e.g., auto accident, workplace accident) as outlined in the Acute Hospital RFA. If a MassHealth member is treated at an acute hospital for injuries resulting from an accident or trauma, the hospital should notify EOHHS in writing of the following information, at the address below: 

1. Patient’s name
2. MassHealth Member ID (SSN if MassHealth ID is unavailable)
3. Member address
4. Member date of birth 
5. From and through dates of service
6. Date of injury
7. Type of accident (e.g., auto accident, workplace accident, slip and fall)
8. Insured’s name and address
9. Insurance company name
10. Insured’s attorney’s name, address, and telephone number.

Such written notification may be sent to the following address: 

Executive Office of Health and Human Services
Office of Medicaid
Casualty Recovery Unit 
P.O. Box 15205
Worcester, MA 01615-0205
Phone: [phone]

Alternatively, the written notification may be emailed to the Casualty Recovery Unit at [e-mail].

If you have questions or concerns, please contact MassHealth at [phone] or [e-mail].

Date published:	July 6, 2026