My Refund Timeline

Whether you file electronically or by paper, learn about DOR's income return review process and the turnaround time for receiving your Massachusetts refund — via MassTaxConnect's Where's My Refund? application. Tax fraud protection information is also included.

Table of Contents

Overview

MassTaxConnect’s Where’s My Refund? application has the most up-to-date information about your Massachusetts refund. When your refund is approved, you will see the date your refund was direct-deposited or mailed. 

E-Filed returns

Your e-filed return is entered into our system. If you receive confirmation from your software provider that we accepted your return, this indicates our system began processing your return

Review

Data analysis to check for accuracy and validity. The return will be examined by our staff if further review is needed.

Turnaround 

4-6 weeks for direct deposit only. If a paper check was requested, add another week.

Paper returns

Your paper return must be opened, sorted, batched, scanned, and data-captured before we can begin the processing procedures.

Review
 
Data analysis to check for accuracy and validity. The return will be examined by our staff if further review is needed.
 

Turnaround

8-10 weeks for direct deposit only. If a paper check was requested, add another week.

Tax fraud protection and you

DOR takes identity fraud very seriously. If any of your information (address, bank account, etc.) changed since last year, there may be additional security steps to verify your identity to protect you and the Commonwealth. This may result in extended refund turnaround times and/or you may receive a paper check, even if direct deposit was requested.

Refund turnaround times may be shorter for those e-filed returns that do not require additional verification.

If you believe you are a victim of tax fraud/identity theft, contact DOR:

Learn about DOR's Fraud Prevention Program.
 

My Refund Timeline was last updated on January 22, 2020.

Contact

Phone

Tax Department (617) 887-6367
Toll-free in Massachusetts (800) 392-6089

9 a.m.–4 p.m., Monday through Friday

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