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Contact DOR

Your one-stop connection to the Massachusetts Department of Revenue (DOR) by phone, email, with MassTaxConnect or in person.

Page updated September 21, 2021

    With MassTaxConnect, you can:

    • Make payments
    • Check the status of your refund
    • Send DOR a secure e-message
    • File, register, abate and much more.

    For more information:

    • Visit our website 
    • Call our Contact Center at (617) 887-6367 or (800) 392-6089.

    Table of Contents

    By phone

    Tax Department: DOR's call center hours for tax help are 9 a.m. – 4 p.m., Monday through Friday. (617) 887-6367 or (800) 392-6089 (toll-free in Massachusetts)

    Child Support Services: Case-specific child support questions should be directed to (800) 332-2733 (local callers), (617) 660-1234) from 8:30 a.m. - 4:30 p.m., Monday through Friday.

    Division of Local Services: Telephone services have been temporarily suspended. Local officials and those working on behalf of municipalities should consult with your local counsel for legal advice.

    For urgent municipal finance and regulatory compliance questions, please email us at COVID19DLS@dor.state.ma.us. Before submitting questions, please check the DLS website and review our DLS Alerts notifications for the most up-to-date information. 

    For a complete listing of DOR phone numbers visit Who to call at DOR.

    By email

    To submit general questions, comments and suggestions, please choose one of the following topics:

    Please note: DOR welcomes questions, comments, and suggestions. However, to safeguard your privacy, do not send confidential taxpayer information (e.g., your Social Security number(s), tax liability amounts or other taxpayer-specific information). If you choose to disregard this warning, please be aware that DOR is not responsible if confidential information which you sent by email is accessed by third parties.

    Where's My Refund?

    To check the status of your refund (for original returns submitted after 12/1/2016 only) visit MassTaxConnect's Where's My Refund? 

    MassTaxConnect's "Where's My Refund?" application has the most up-to-date information about your refund. When your refund is approved, you will see the date your refund was direct-deposited or mailed.

    With MassTaxConnect

    For questions about your tax account, please log into MassTaxConnect and send us an email.

    For MassTaxConnect information, visit:

    If you have forgotten your MassTaxConnect username or password select:

    • Forgot password? or
    • Forgot username?

    located on the MassTaxConnect homepage under the Logon button. 

    In person

    Tax
     

    If you are unable to resolve your tax issue using the resources above, call (617) 887-6367 to request an in-person or virtual appointment.

    Upon request, the virtual option may resolve some tax issues and eliminate the need to travel.

    Since availability may be limited, we recommend that you use the references on this page before calling to request an appointment.


    Child Support
     

    DOR’s Child Support offices in Boston, Taunton, Woburn, Worcester, and Springfield are open to walk-ins.

    Visit Child Support's homepage for walk-in hours, and how to contact Child Support online or by phone.

    Hot topics at DOR

    Follow news on Department of Revenue (DOR) issues that may impact more than one taxpayer. We describe the issue and will provide updates on the progress until it’s resolved. Visit Hot topics at DOR.

    Additional resources

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