Contact DOR

Connect with the Massachusetts Department of Revenue (DOR) through MassTaxConnect, by phone, or email. Child Support and Local Services contacts are also available. Check the status of your income tax refund or report tax identity theft.

Updated: April 22, 2025

Send a Secure Message Through MassTaxConnect

MassTaxConnect is DOR's online portal to safely register, file, and pay taxes.  

You can also send an electronic message (e-message) through your MassTaxConnect account to:

• Ask questions about your tax account
• Provide confidential information.

You have a MassTaxConnect account

• From the MassTaxConnect Summary page, choose More.

• Under Messages, choose Manage Messages.

• On the right-hand side, choose Send a Message. 

You do not have a MassTaxConnect account

For Businesses	For Non-Businesses
Businesses (including sole proprietors) register their businesses with MassTaxConnect. After registering, a business can send a secure e-message (see instructions above).	If you (or a third party on your behalf) previously filed MA taxes such as personal income, DOR has your information. To send an e-message, you have to create a MassTaxConnect Logon. To learn how, view these instructions below and the logon video tutorial.

Creating a MassTaxConnect Logon

Instructions	On the upper right-hand side of MassTaxConnect's home screen: Choose Sign Up.

• Choose Create My Logon.

• Choose I am an individual who has previously filed taxes in the state of Massachusetts. 

If you can't validate your income by supplying the required tax information when creating your logon, contact  DOR, to request a Notice of Account ID.

Complete the remaining instructions.	You will receive a confirmation email with a link to MassTaxConnect.  Select the link to take you to MassTaxConnect's home screen. Your new username and password will already be filled in. Select Log in to activate two-step verification.

When complete, you will be on your Summary page and ready to send an e-message (see instructions above).

Video: How an Individual Can Create a MassTaxConnect Logon Account  Video: Two-Step Verification in MassTaxConnect  About MassTaxConnect  

Forgot Your MassTaxConnect Username or Password?

If you need to reset your password or recover your username:	Go to MassTaxConnect's home screen and on the upper right-hand side. Select Forgot username or password under the Log in button.

Phone

Before you call, you might be able to resolve your issue by going to DOR's tax guides and videos. Other helpful resources are on DOR's website. 

Contact Center hours are 9 a.m. – 4 p.m., Monday through Friday. [phone] or [phone] (toll-free in Massachusetts).

For a complete listing of DOR phone numbers, go to Who to Call at DOR.

Child Support and Local Services contact information is located on this page. 

Can These Tax Guides Help You?  Can These MassTaxConnect Videos Help You  DOR Homepage 

Non-secure Email

To protect your privacy, do not send confidential taxpayer information (e.g., your Social Security number, tax liability amounts or other taxpayer-specific information). 

If you choose to send a non-secure email, DOR is not responsible if the confidential information you sent is accessed by third parties. 

If you have specific questions about your tax account, we recommend that you send us a secure e-message through MassTaxConnect.

To send a non-secure email to DOR, choose one of the following:

• Annual Certification of Entity Tax Status (Corporations Book)
• Business/Trustee Tax
• Certificate of Good Standing
• Child Support
• Corporate Excise
• Division of Local Services
• International Fuel Tax Agreement (IFTA)
• Personal Income Tax

Child Support Services (CSS)

Connect with DOR's Child Support Services by phone, in-person or online through a virtual zoom meeting.

Before you reach out, you might be able to resolve your issue by going to Child Support's website.

By Phone

Child Support hours are 8:30 a.m. – 4:30 p.m., Monday through Friday. [phone] or [phone] (toll-free in Massachusetts)

In-person

DOR’s Child Support offices offer in-person help at the following locations: 

• Boston
• Springfield
• Taunton
• Woburn
• Worcester

Virtual Counter

The Virtual Counter is a way for our customers to meet face-to-face with a child support specialist online over Zoom. Go to the Child Support Virtual Counter to learn more.

Child Support Homepage  Log in to Your Case Manager Account 

Division of Local Services (DLS)

Before you reach out, you might be able to resolve your issue by going to the DLS website.

For contact information, go to the DLS Staff Directory. To receive the latest news, sign up for DLS Alerts.

DLS Homepage  DLS Staff Directory  DLS Gateway Application Login and Support 

Check Personal Income Tax Refund Status

Check the status of your personal income tax refund on MassTaxConnect. 

You do not have to be registered with MassTaxConnect to use this feature, but you will need:	Tax year of the refund Your Social Security number (SSN) or Individual Taxpayer Identification Number (ITIN) Refund amount. To access from MassTaxConnect's home screen, choose Where's My Refund? under Individuals.

When your refund is approved, you will see the date your refund was direct-deposited or mailed.

Learn how to Avoid Massachusetts Income Tax Refund Delays.

Report Tax Identity Theft

If you believe you are a victim of tax identity theft, contact DOR at [phone].

To learn more, go to Protect Yourself Against Tax Identity Theft.

Additional Resources

Addl. Resources A - E	Addl. Resources F - T
Amend Your Tax Return	File an Appeal or Abatement
Business Tax	Filing Season Overview
Corporate Excise Tax	Mailing Addresses for Massachusetts Tax Forms
Criminal Investigations Bureau	Personal Income Tax
DOR YouTube Channel	Press Releases and Reports
Due Dates and Extensions	Register Your Business With MassTaxConnect
E-file and Pay Your MA Personal Income Tax	Set Up a Payment Agreement
E-filing and Payment Requirements	Tax Bills, Collections, Audits, and Appeals
Estimated Tax Payments	Tax Forms and Instructions
Extension for filing Personal Income or Fiduciary Tax	Tax Professionals
N/A	Tax Software Developers

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