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POSC Resources for Current MassHealth Providers

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If you are a current MassHealth provider registered with POSC, you can find answers to common questions related to POSC, as well as additional information and resources.

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I have been granted access to the POSC but am having difficulty logging in to the site. It seems to

Please wait 15 minutes and try logging in again. Make sure that the difficulty is not occurring during scheduled system maintenance (usually at night or on weekends). You should always check for broadcast messages on the POSC when you log in each day.

I am the Primary User for my organization and cannot locate my login information. What should I do?

Some providers have found this information routed to their spam or junk e-mail folder. Check alternative sources to see if this information was inadvertently misrouted to such a folder. If you still cannot locate the user ID and password information, contact the MassHealth Customer Service Center at 1-800-841-2900.

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