View and report power outages
If you are experiencing a power outage, contact your electric company directly. Customers of municipally owned electric companies should also contact their utility in the event of an outage. You can report the power outage by:
- clicking on the electric company's power outage map, or
- calling your electric company's customer service number.
Links to specific company outage maps and customer service numbers for the companies regulated by the DPU are provided below.
| Company name | Phone number |
|---|---|
| Massachusetts Electric d/b/a National Grid outage map | (800) 322-3223 |
| Nantucket Electric d/b/a National Grid outage map | (800) 322-3223 |
| Eversource East d/b/a Eversource Energy outage map | (800) 592-2000 |
| Eversource West d/b/a Eversource Energy outage map | (877) 659-6326 |
| Unitil outage map | (888) 301-7700 |
Massachusetts Emergency Management Agency (MEMA) has a MEMA outage map that displays service interruptions from all the electric companies on a town level. The MEMA map does not:
- display service interruption by road, or
- include power outages in territories served by municipally owned electric utilities.
Estimated restoration time
For updates on when you might get your power back, go to your electric utility's outage map (not the MEMA outage map). A link is available above.
Reason for power outage
The DPU does not know why your power is out because each situation is unique. If you want to know why your power is out, call your electric company at the number above.
Historic power outages
The electric companies file their emergency response plan (ERP) reports, which list information about historic power outages. The ERPs are docketed as follows:
| Docket number | Company name |
|---|---|
| XX-ERP-08 | Unitil |
| XX-ERP-09 | National Grid |
| XX-ERP-10 | Eversource Energy |
To access the spreadsheet with historic power outage information, please visit the file room and type the docket number, replacing the first two digits in a case number with the relevant year’s last two digits. For example, to find power outages in 2016 in Unitil's service territory, use docket number "17-ERP-08". Power outage information is filed the following year it happened with the DPU and 2016 is the earliest year that the data is available in Excel spreadsheets.
The historic power outage information can be found in the initial filings (generally the filing with the oldest date) and includes information such as:
- city or town where the outage occurred
- number of customers affected
- outage duration
- time the outage occurred
- reason for outage