Consumer Division

The Consumer Division of the Department of Public Utilities (DPU) assists consumers with their utility companies through dispute resolution, evaluation of regulatory compliance and customer service, and education. Contact us if you need help resolving a problem with your electric, gas, or investor-owned water utility.

Quick Links

File a consumer complaint against a utility 
Understanding your utility bill 
Get help paying your utility bill 
Power outages 
Know your rights as a utility consumer 

Contact Us

Address

Department of Public Utilities, One South Station, 5th floor, Boston, MA 02110
directions 

Phone

(617) 737-2836
(877) 886-5066 (toll free)

Online

DPUConsumer.Complaints@state.ma.us

Fax

(617) 305-3742

Who we serve

The Consumer Division serves the public by providing assistance to consumers in dealing with their electric, gas, or investor-owned water utility.  

What would you like to do?

Top actions & services

DPU Consumer Information 
File a complaint involving a gas, electric, or water company 
Get help paying your utility bill 
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