Consumer Division

The Consumer Division of the Department of Public Utilities (DPU) assists consumers with their utility companies through dispute resolution, evaluation of regulatory compliance and customer service, and education. Contact us if you need help resolving a problem with your electric, gas, or investor-owned water utility.

Contact Us


Department of Public Utilities, One South Station, 5th floor, Boston, MA 02110


(617) 305-3742

Who we serve

The Consumer Division serves the public by providing assistance to consumers in dealing with their electric, gas, or investor-owned water utility.  

Image credits:  Shutterstock


Did you find the information you were looking for on this page? * required
We use your feedback to help us improve this site but we are not able to respond directly. Please do not include personal or contact information. If you need a response, please locate contact information elsewhere on this page or in the footer.
Tell us what you think