Consumer Division | Mass.gov

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The Consumer Division of the Department of Public Utilities (DPU) assists consumers with their utility companies through dispute resolution, evaluation of regulatory compliance and customer service, and education. Contact us if you need help resolving a problem with your electric, gas, or investor-owned water utility.

Contact Us

Address

Department of Public Utilities, One South Station, 5th floor, Boston, MA 02110

Directions

Phone

(877) 886-5066 (toll free)

Online

DPUConsumer.Complaints@mass.gov

Fax

(617) 305-3742

Who we serve

The Consumer Division serves the public by providing assistance to consumers in dealing with their electric, gas, or investor-owned water utility.

Looking for assistance with household goods movers, involuntary towing, or passenger carriers? Visit the Transportation Oversight Division.

Looking for assistance with Transportation Network Companies (TNCs) like Uber or Lyft? Visit the TNC Division.

Recent news & announcements

Press Release

Baker-Polito Administration Extends Utility Shutoff Moratorium

2/26/2021 Department of Public Utilities

Payment Plans, Financial Assistance Available for Residents Facing Financial Hardship
Press Release

Baker-Polito Administration Increases Customer Protections for Gas and Electric Service

7/31/2020 Executive Office of Energy and Environmental Affairs

Utility Shutoff Moratorium Extended to August 31 for Businesses and November 15 for Residents
Press Release

Baker-Polito Administration Temporarily Prohibits Utility Shutoffs to Protect Massachusetts Ratepayers

3/24/2020 Executive Office of Energy and Environmental Affairs

The Baker-Polito Administration today announced further action to support ratepayers during the COVID-19 outbreak

Image credits: Shutterstock

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