Consumer Division

The Consumer Division of the Department of Public Utilities (DPU) assists consumers with their utility companies through dispute resolution, evaluation of regulatory compliance and customer service, and education. Contact us if you need help resolving a problem with your electric, gas, or investor-owned water utility.

Contact Us

Address

Department of Public Utilities, One South Station, 5th floor, Boston, MA 02110

Directions

Phone

(617) 737-2836

(877) 886-5066 (toll free)

Online

DPUConsumer.Complaints@mass.gov

Fax

(617) 305-3742

Who we serve

The Consumer Division serves the public by providing assistance to consumers in dealing with their electric, gas, or investor-owned water utility.

Looking for assistance with household goods movers, involuntary towing, or passenger carriers? Visit the Transportation Oversight Division.

Looking for assistance with Transportation Network Companies (TNCs) like Uber or Lyft? Visit the TNC Division.

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Consumer Division

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