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Consumer Division

The Consumer Division of the Department of Public Utilities (DPU) assists consumers with their utility companies through dispute resolution, evaluation of regulatory compliance and customer service, and education. Contact us if you need help resolving a problem with your electric, gas, or investor-owned water utility.

Quick Links

COVID-19 information for Massachusetts ratepayers 
File a consumer complaint against a utility 
Understanding your utility bill 
Shop for competitive electric supply 
Know your rights as a utility consumer 

Contact Us

Online

DPUConsumer.Complaints@mass.gov

Phone

(617) 737-2836
(877) 886-5066 (toll free)

Fax

(617) 305-3742

Address

Department of Public Utilities
1 South Station
3rd floor
Boston, MA 02110
Directions 

Who we serve

The Consumer Division serves the public by providing assistance to consumers in dealing with their electric, gas, or investor-owned water utility.  

Looking for assistance with household goods movers, involuntary towing, or passenger carriers?  Visit the Transportation Oversight Division.

Looking for assistance with Transportation Network Companies (TNCs) like Uber or Lyft?  Visit the TNC Division.

What would you like to do?

Find important consumer information  File a complaint involving a gas, electric, or water company  Get help paying your utility bill 

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