Regional Administering Agencies Resource Portal

Welcome to the Regional Administering Agencies (RAA) Resource Portal

The Executive Office of Housing and Livable Communities (EOHLC, formerly DHCD) is partnering with RAAs to create more cross learning and engagement opportunities so that we are better positioned to reach our shared goals. We invite RAA staff to use this page to learn about key updates, training and learning opportunities, and provide helpful information to support our programs.

EOHLC continues to work with RAAs to streamline and implement initiatives that support the administration of the Residential Assistance for Families in Transition (RAFT), and the Housing Consumer Education Centers of Massachusetts (HCEC) Programs. Thank you for your ongoing support of Massachusetts households. This repository of information is specifically intended to be used by RAAs so please avoid sharing this link with other parties.

Please utilize the Zendesk as a point of escalation for questions about the RAFT program. A member of the RAA support team will respond to your inquiries as quickly as possible.

We are working with community-based organizations to help applicants improve their applications to ensure proper documentation, and resources for that can be found on the RAFT Public Resource and Training Portal.

Frequently Used Resources

• RAFT Admin Plan (Effective September 25, 2025)
• Conflict of Interest Policy Memo
• AMI Limits (Updated June 2025)

Upcoming Events

Office Hours training sessions will occur every other Thursday from 1:00PM-2:00PM, covering a variety of topics aimed at sharing knowledge about RAFT and increasing engagement with the RAAs. Topics will be shared with RAA staff in advance of each biweekly session. As of July 2025, Office Hours is now hosted by EOHLC on the Microsoft TEAMS platform. Please reach out to your immediate supervisor at your RAA for the meeting link.

A quick note on A.I. Notetakers in all future Office Hours: We kindly ask that you please disable your A.I. Notetakers before/during RAA Office Hours sessions and do not have them present in meetings with EOHLC.

RAFT and HCEC Programs

RAFT Program

• RAFT Administrative Plan & Policy Guidelines
  • RAFT Admin Plan (Effective September 25, 2025)
  • RAFT Income Definitions
• HAPPY Guidance
  • HAPPY Guidance Office Hours Training
  • HAPPY Data Dictionary
  • Office Hours Session- HAPPY Guidance, 2/5/21
• Office Hours (Please note: Information was accurate at the time of these presentations.  Policies, programs, and procedures may have shifted since the date these presentations occurred.)
  • Recording: ACP, TPP, RAFT Program Reminders, and HHH Updates, 1.29.26
  • Presentation: ACP, TPP, RAFT Program Reminders, and HHH Updates, 1.29.26
  • Recording: Denial Reasons and Close-Outs Refresher, 1.15.26
  • Presentation: Denial Reasons and Close-Outs Refresher, 1.15.26
  • Recording: Housing Mediation Program, 12.4.25
  • Presentation: Housing Mediation Program, 12.4.25
  • Recording: Utility Processing Reminders & Winter Moratorium, 11.20.25
  • Presentation: Utility Processing Reminders & Winter Moratorium, 11.20.25
  • Recording: Address Confidentiality Program (ACP), 11.6.25
  • Presentation: Address Confidentiality Program (ACP), 11.6.25
  • Q&A Clarifications: FY26 Admin Plan Reminders, 10.23.25
  • Recording: FY26 Admin Plan Reminders, 10.23.25
  • Presentation: FY26 Admin Plan Reminders, 10.23.25
  • Recording: Tenancy Preservation Program (TPP), 10.9.25
  • Presentation: Tenancy Preservation Program (TPP), 10.9.25
  • Recording: RAFT FY26 Admin Plan Updates, 9.25.25
  • Presentation: RAFT FY26 Admin Plan Updates, 9.25.25
  • Presentation: RAFT FY26 Income Policy Updates, 9.11.25
  • Recording: RAFT/HCEC Updates, 5.23.25
  • Presentation: RAFT/HCEC Updates, 5.23.25
  • Presentation: RAFT Office Hours Update, 3.28.25
  • Recording: Housing Mediation Program, 2.14.25  
  • Presentation: Housing Mediation Program, 2.14.25
  • Recording: Mid-FY25 RAFT Refresher and Team Updates, 1.31.25  
  • Presentation: Mid-FY25 RAFT Refresher and Team Updates, 1.31.25         
  • Recording: 2024 RAFT Reflection, 12.20.24
  • Presentation: 2024 RAFT Reflection, 12.20.24
  • Recording: Address Confidentiality Program, 11.22.24  
  • Presentation: Address Confidentiality Program, 11.22.24   
  • Recording: FY24 RAFT Program File Review, 10.25.24
  • Presentation: FY24 RAFT Program File Review, 10.25.24
  • Recording: Fair Housing, 9.20.24
  • Presentation: Fair Housing, 9.20.24     
  • Recording: EA Length of Stay Policy, 9.6.24  
  • Presentation: EA Length of Stay Policy, 9.6.24
  • Recording: Rental Assistance Basics, 8.23.24       
  • Presentation: Rental Assistance Basics, 8.23.24    
  • Recording: CHAMP, 8.9.24
  • Presentation: CHAMP, 8.9.24
  • Recording: RAFT FY25 Admin Plan Refresh, 7.19.24
  • Presentation: RAFT FY25 Admin Plan Refresh, 7.19.24  
• Reference Guides
  • Landlord Outreach Required Language Translations (Spanish & Portuguese)
  • AMI Limits (Updated June 2025)

HCEC Program

• Community Mediation Referral Form

Housing Help Hub

The Housing Help Hub is EOHLC's online application system for RAFT across eleven regions served by the RAAs.  If you are working on an application in one of the regions, please find user guides to help you with the process below:

Tenant Portal Reference Guide

Landlord Portal Reference Guide 

Memo 

• Reallocated ERA Memo (Dec 30, 2022)

Emergency Housing Payment Assistance Application Forms

Paper Applications for Housing Help Hub

Tenant

English: E2E Tenant Application

Spanish: E2E Tenant Application

Russian: E2E Tenant Application

Vietnamese: E2E Tenant Application

Chinese: E2E Tenant Application

Khmer: E2E Tenant Application

Haitian Creole: E2E Tenant Application

Potuguese: E2E Tenant Application

Landlord

English: E2E Landlord Application

Spanish: E2E Landlord Application