Learn more about reporting identity theft. The Federal Trade Commission also provides a step-by-step guide on how to report identity theft at www.identitytheft.gov.
Reporting to law enforcement
File a police report with your local police department. Keep multiple copies for yourself, your creditors, and the three major credit agencies.
While not all identity theft reports can be individually investigated, by reporting to law enforcement you make it possible for investigators to spot trends and patterns and help protect others from identity theft. The written police report will help you as you report identity theft to creditors and credit agencies.
Reporting to creditors and credit agencies
Make a list of all the creditors and other financial institutions where you do business, such as credit card companies, banks, and phone and internet companies. Report to each of these companies that you are the victim of identity theft and ask each company to place a fraud alert on your account. You should close accounts that have been tampered with or opened fraudulently.
Freezing your credit and placing fraud alerts
Place a credit freeze with each of the three major credit reporting agencies (Equifax, Experian, and Transunion). This will protect you from having credit cards or other accounts opened fraudulently. The credit bureaus have three business days after receiving your request to place a freeze on your credit report. There may be a small fee to freeze your credit with each agency.
Call each of the credit reporting agencies at these phone numbers or visit their websites to freeze your credit.
- Equifax: 800-349-9960 or freeze your credit online
- Experian: 888‑397‑3742 or freeze your credit online
- TransUnion: 888-909-8872 or freeze your credit online
Contact just one of the credit agencies to place a fraud alert on your credit file with all three agencies. This “one-call” fraud alert will remain on your credit file for at least 90 days. After placing a fraud alert, you will receive copies of your credit reports from each agency. You will be notified if anyone attempts to open an account in your name.
Call any one of the credit reporting agencies to place a fraud alert with all three at once:
- Equifax: 800-525-6285
- Experian: 888-397-3742
- TransUnion: 800-680-7289
Reporting to government agencies
If your identity is stolen, you may need to request new or updated documentation with different government agencies.
- Division of Unemployment Assistance (DUA): Criminal enterprises using stolen personal information from earlier national data breaches have been attempting to file fraudulent unemployment claims through the DUA system. This is part of a national unemployment fraud scheme.
If you believe someone has applied for unemployment benefits using your personal information, use our secure fraud reporting form to alert us or call the DUA customer service department at (877) 626-6800.
- Registry of Motor Vehicles Request a new license if yours was lost or stolen
- Social Security Administration: Request a replacement card if your Social Security card was lost or stolen. Under certain circumstances you might need to request a new Social Security number.
- United States Postal Inspection Service: Notify the U.S. Postal Inspection Service if you think an identity thief has filed a change of address with the post office. Contact your local postmaster to make sure that all mail in your name comes to your address.
- The State Department’s Bureau of Consular Affairs: If your passport was stolen, complete this online form to report the loss or theft and replace your passport.
Contacting the Attorney General’s Office
If you have questions or need help, call the Attorney General’s Consumer Assistance and Response Division at (617) 727-8400.
Contact for Report identity theft
Monday-Friday, 8 a.m. - 4 p.m.