Why did I receive this letter?
The Registry of Motor Vehicles (RMV) sends a “complaint fraudulent license/ID” letter if it believes that your driver’s license or state identification card information is not accurate.
You must provide identity documents to the RMV’s Enforcement Services Unit (ESU) within 10 days to confirm or correct your information. Then, ESU will schedule an identity verification hearing. If you don’t provide the documents, you driver’s license and right to drive a motor vehicle will be suspended.
What do I need to do?
You’ll need to upload identity documents to the RMV’s website. Gather color scans or photos of the front and back of your documents before you visit the website.
If you have a REAL ID or Mass ID Card you’ll need to provide proof of:
- U.S. citizenship or lawful presence
- Social Security number
- Massachusetts residency
See the REAL ID & Standard ID Card Documents Checklist for a list of acceptable documents.
If you have a Standard Driver's License you'll need to provide proof of:
- Your identity or date of birth
- Social Security number status
- Massachusetts residency
See the Standard Class D Driver’s License Documents Checklist for a list of acceptable documents.
How do I upload my documents?
Follow these steps to upload your documents online:
- Visit the RMV’s Online Service Center at Mass.gov/RMV/VerifyID
- Select your authentication method
- Choose “I have a letter ID” if you have the RMV letter with a Letter ID number
- Choose “I have a Driver’s License or Alternate ID” if you do not have the RMV letter
- Follow the instructions to upload documents
- Indicate if you need language assistance for your hearing. A translator will be provided at no cost.
Key Actions
What happens next?
Once ESU receives your documents, they will schedule an identity verification hearing and they will email you within 3-5 business days with the date and time of the hearing.