Unemployment insurance payment options

You can receive unemployment benefits by direct deposit or on a DUA-approved debit card. Learn how to set up or update your payment options.

Choosing a payment option

You'll be able to choose your payment method when you file your initial application for benefits. You can choose to receive benefits by direct deposit or a DUA-approved debit card, the U.S. Bank ReliaCard.®

If you want to change your payment information after this, call the DUA Call Center at [phone].

Setting up direct deposit

To set up direct deposit, you'll need:

• Your Social Security number
• Your bank or credit union's routing number
• Your checking or savings account number

It takes about 9 business days (2 weeks) to verify bank account information. In the meantime, continue to request weekly unemployment benefits.

Payments are usually deposited 2-3 business days after you request your weekly benefits (on weeks with federal holidays, your payment may take an extra day).

Changing or canceling your direct deposit

If you already have direct deposit set up, you can change or cancel it online or by phone.

Online

• Log in to Unemployment Services for Workers
• From your dashboard, visit “Benefit details”
• Select “Update payment method” and follow the prompts to complete your request

By phone

• To set up or change your direct deposit, call the Direct Deposit line at [phone]
• To cancel your direct deposit, call the DUA Call Center at [phone]

If you cancel your direct deposit, all future payments will be issued on a U.S. Bank ReliaCard.®

U.S. Bank ReliaCard®

You'll receive payments on the U.S. Bank ReliaCard® unless you sign up for direct deposit. The card will be mailed to the address in your Unemployment Services for Workers account.

How ReliaCard® works

With a U.S. Bank ReliaCard®, you can make purchases everywhere Visa debit cards are accepted, including:

• In stores
• Online
• By phone

You can also get cash at any ATM or over the counter at a Visa member bank or credit union. You can also use it to get cash back at grocery and convenience stores.

Watch this video to learn more about ReliaCard® 

Activate your ReliaCard®

When your card arrives, activate it as soon as possible:

• Visit the U.S. Bank ReliaCard® site and follow their instructions to activate it
• When prompted, create a 4 digit PIN to use it at ATMs
• Sign the back of your card
• Keep it in a secure location

If you don’t activate the card within a year, you may lose access to any money on it.

Once it’s activated, it’s valid for 3 years. If you ever need to reopen your claim or file a new claim in that time period, your benefits will be deposited on the same card. 

U.S. Bank Customer Service 

U.S. Bank provides 24/7 customer service for your ReliaCard®:

• Get help on the U.S. Bank ReliaCard® website
• Contact by phone at [phone] 

If your card is lost or stolen, call U.S. Bank as soon as possible at [phone].