What happens after you file a claim for benefits on UI Online?
Once you submit your claim, you will be notified within 72 hours if you are required to verify your identity. DUA will send you information in your UI inbox and/or by US mail informing you of the requirement.
What happens if you do not have a computer to complete identity verification?
A DUA agent will be able to provide you with a code that you can take to a USPS retail location. Remember to bring your identity verification document(s) with you when you visit a location.
What happens if you do not verify your identity and are required to do so?
You will have seven days to verify your identity through USPS/Login.gov if we notify you of this requirement. The hyperlink that you will need to use in order to choose your verification method will be available on your UI Online Homepage and in your UI Online Inbox. If you have selected US mail correspondence, we will mail you a document with the identity verification requirement that will include the hyperlink that you must use. After seven days, the code will expire.
What happens after you verify your identity through USPS or Login.gov?
Once you verify your identity, we will process the results in UI Online. You will either receive an identity verification approval, a request for additional documentation, or an appealable denial if you fail to verify your identity through USPS/Login.gov within the seven days provided.
Contact for United States Postal Service (USPS) and Login.gov Identity Verification
Online
Phone
Monday-Friday 8:30 a.m.–4:30 p.m.
Monday-Friday 8:30 a.m.–4:30 p.m.
To request weekly benefits, daily 6 a.m.–10 p.m.
To check your claim or benefit payment status
By appointment only. To make an appointment visit: mass.gov/RECappointment