Please see the training calendar below for the upcoming classes.
To better prepare for the deployment of Text-to-911 in Massachusetts, an online training refresher for Text-to-911 for Telecommunicators is now available.
During the deployment of Next Generation 9-1-1, all certified telecommunicators were trained on the Text feature of CallStation as part of the NG 9-1-1 conversion classes. This Text-to-911 refresher course is designed to provide Massachusetts telecommunicators certified in NG 9-1-1 to better understand the technology of Text-to-911 and refresh their knowledge and skills necessary to process a Text-to-911 session.
This online refresher course has been approved for (2) hours of in-house continuing education credits. In order to seek reimbursement or credit for continuing education hours, a completed roster MUST be submitted with the request. Rosters must indicate the PSAP Name, PSAP Managers signature, students name (printed), students initials, and the date the online material was reviewed. No certificate will be issued for this course.
The Support and Incentive Grant is designed to assist public safety answering points (PSAPs) and regional emergency communication centers (RECC) in providing enhanced 9-1-1 service.
Through this program, governmental entities hosting primary public safety answering points (PSAPs) or regional emergency communication centers (RECCs) are eligible to receive reimbursement for training-related costs associated with the 9-1-1 system.
The purpose of the Development Grant is to support the development and startup of public safety answering points (PSAPs) or regional emergency communication centers (RECCs) to maximize effective 9-1-1 services.
If you are a center for public safety personnel or a 9-1-1 liaison and need to report a change of address or new address, please fill out and submit the form below.
The purpose of this grant is to assist wireless State Police public safety answering points (PSAPs) in providing the highest quality of enhanced 9-1-1 service to wireless callers statewide.
If there has been an Automatic Location Identification (ALI) error during a 911 call, you must fill out this form to report the incident.