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View E9-1-1 upcoming classes 

Please see the training calendar below for the upcoming classes.

Find Text-to-9-1-1 training, materials, and information 

To better prepare for the deployment of Text-to-911 in Massachusetts, an online training refresher for Text-to-911 for Telecommunicators is now available.

During the deployment of Next Generation 9-1-1, all certified telecommunicators were trained on the Text feature of CallStation as part of the NG 9-1-1 conversion classes. This Text-to-911 refresher course is designed to provide Massachusetts telecommunicators certified in NG 9-1-1 to better understand the technology of Text-to-911 and refresh their knowledge and skills necessary to process a Text-to-911 session.

This online refresher course has been approved for (2) hours of in-house continuing education credits. In order to seek reimbursement or credit for continuing education hours, a completed roster MUST be submitted with the request. Rosters must indicate the PSAP Name, PSAP Managers signature, students name (printed), students initials, and the date the online material was reviewed. No certificate will be issued for this course.

Apply for the Development Grant 

The purpose of the Development Grant is to support the development and startup of public safety answering points (PSAPs) or regional emergency communication centers (RECCs) to maximize effective 9-1-1 services.

Apply for the Support and Incentive Grant 

The Support and Incentive Grant is designed to assist public safety answering points (PSAPs) and regional emergency communication centers (RECC) in providing enhanced 9-1-1 service.

Apply for the Training Grant  

Through this program, governmental entities hosting primary public safety answering points (PSAPs) or regional emergency communication centers (RECCs) are eligible to receive reimbursement for training-related costs associated with the 9-1-1 system.

Report a change or add a new address/street (public safety personnel) 

If you are a center for public safety personnel or a 9-1-1 liaison and need to report a change of address or new address, please fill out and submit the form below.

Apply for the Wireless State Police PSAP Grant 

The purpose of this grant is to assist wireless State Police public safety answering points (PSAPs) in providing the highest quality of enhanced 9-1-1 service to wireless callers statewide.

Report an Automatic Location Identification (ALI) error 

If there has been an Automatic Location Identification (ALI) error during a 911 call, you must fill out this form to report the incident.