Related to:

What would you like to do?

Showing results

View E9-1-1 upcoming classes 

View the table of upcoming classes.

Text-to-9-1-1 Online Refresher 

To better prepare for the deployment of Text-to-9-1-1 in Massachusetts, an online training refresher for Text-to-9-1-1 for Telecommunicators is now available.

During the deployment of Next Generation 9-1-1, all certified telecommunicators were trained on the Text feature of CallStation as part of the NG 9-1-1 conversion classes. This Text-to-9-1-1 refresher course is designed to provide Massachusetts telecommunicators certified in NG 9-1-1 to better understand the technology of Text-to-9-1-1 and refresh their knowledge and skills necessary to process a Text-to-9-1-1 session.

This online refresher course has been approved for (2) hours of in-house continuing education credits. In order to seek reimbursement or credit for continuing education hours, a completed roster MUST be submitted with the request. Rosters must indicate the PSAP Name, PSAP Managers signature, students name (printed), students initials, and the date the online material was reviewed. No certificate will be issued for this course.

Report a change or add a new address/street (public safety personnel) 

If you are a center for public safety personnel or a 9-1-1 liaison and need to report a change of address or new address, please fill out and submit the form below.

Report an Automatic Location Identification (ALI) error 

If there has been an Automatic Location Identification (ALI) error during a 911 call, you must fill out this form to report the incident.

Apply for the Development Grant 

The purpose of the Development Grant is to support the development and startup of public safety answering points (PSAPs) or regional emergency communication centers (RECCs) to maximize effective 9-1-1 services.

Apply for the Support & Incentive Grant 

The Support and Incentive Grant is designed to assist public safety answering points (PSAPs) and regional emergency communication centers (RECC) in providing enhanced 9-1-1 service.

Apply for the Wireless State Police PSAP Grant 

The purpose of this grant is to assist wireless State Police public safety answering points (PSAPs) in providing the highest quality of enhanced 9-1-1 service to wireless callers statewide.

Apply for the Training Grant and Emergency Medical Dispatch (EMD) Grant 

Through this program, governmental entities hosting primary public safety answering points (PSAPs) or regional emergency communication centers (RECCs) are eligible to receive reimbursement for training-related costs associated with the 9-1-1 system.

Feedback

Did you find what you were looking for on this webpage? * required
We use your feedback to help us improve this site but we are not able to respond directly. Please do not include personal or contact information. If you need a response, please locate the contact information elsewhere on this page or in the footer.
We use your feedback to help us improve this site but we are not able to respond directly. Please do not include personal or contact information. If you need a response, please locate the contact information elsewhere on this page or in the footer.

If you need to report child abuse, any other kind of abuse, or need urgent assistance, please click here.

Feedback