Skip to main content

Keeping Your Utilities On

In Massachusetts, there are rules that control when and if your utilities can be shut off. There are also programs that can help you pay your utility bills if you qualify for assistance.

Many people in Massachusetts struggle to pay their utility bills. If you, or someone you know, is having trouble paying a utility bill, there are resources available to help you.

What would you like to do?

Top tasks

Get help with a regulated utility (electric, gas, water) shut off  Get help with an un-regulated utility (oil, propane, wood) shut off 

What you need to know

Understanding when utilities cannot be shut off  How do I apply for fuel assistance?  What are my contract options if I heat with oil?  What to know when heating with propane  Avoid heating scams  What do I need to know about electricity supply options? 

Department of Public Utilities  Understanding your utility bill 

Help Us Improve Mass.gov with your feedback

Feedback