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If you are a resident or a business owner in Massachusetts and have a question or concern about a bill from your electric, gas, or privately-owned water company, you should contact the company to try and resolve the problem. You can find your electric or gas company and their contact information here. You can find a list of privately-owned water companies regulated by the Department of Public Utilities (DPU) here along with their contact information.
If you can't resolve the problem with your company, and you are a resident or business owner in Massachusetts, you can file a complaint with the DPU.
If your service has been shut off, or is about to be shut off, you should call the DPU directly at (617) 737-2836 or toll free at (877) 886-5066.
To file your complaint online, use our online complaint form. Please note that we can only accept complaints from Massachusetts residents and Massachusetts business owners.
If you are a Massachusetts resident or business owner, you can call us at (617) 737-2836 or toll free at (877) 886-5066.
You can print our complaint form and mail it to:
Department of Public Utilities
One South Station, Fifth Floor
Boston, MA 02110
You can print our complaint form and fax it to: (617) 305-3742.