File a complaint involving a gas, electric, or water company

Having a problem with your gas, electric, or investor-owned water company? Are you a Massachusetts resident or business owner? Here's how to file a complaint with the DPU.

Consumer Division

The Details

What you need

If you are a resident or a business owner in Massachusetts and have a question or concern about a bill from your electric, gas, or privately-owned water company, you should contact the company to try and resolve the problem. You can find your electric or gas company and their contact information here.  You can find a list of privately-owned water companies regulated by the Department of Public Utilities (DPU) here along with their contact information.

If you can't resolve the problem with your company, and you are a resident or business owner in Massachusetts, you can file a complaint with the DPU.

If your service has been shut off, or is about to be shut off, you should call the DPU directly at (617) 737-2836 or toll free at (877) 886-5066.

How to file

To file your complaint online, use our online complaint form.  Please note that we can only accept complaints from Massachusetts residents and Massachusetts business owners. 

If you are a Massachusetts resident, you can call us at (617) 737-2836 or toll free at (877) 886-5066.

You can print our complaint form and mail it to:

Department of Public Utilities
Consumer Division
One South Station, Fifth Floor
Boston, MA 02110

You can print our complaint form and fax it to: ( 617)305-3742.

Downloads

Contact

Address

Department of Public Utilities, One South Station, 5th floor, Boston, MA 02110

Fax

(617) 305-3742

Feedback

Tell us what you think