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If you are a resident and have a question or concern about a bill from your electric or gas company (or privately-owned water company), you should contact your company to try and resolve the problem. You can find your electric or gas company and the contact information here.
If you can't resolve the problem with your company, you can file a complaint with the DPU.
If your service has been shut off, or is about to be shut off, you should call the DPU directly at ( 617) 737-2836 or 1-877-886-5066 (toll free).
To file your complaint online, use our online complaint form.
If you are a Massachusetts resident, you can call us at: ( 617) 737-2836 or 1-877-886-5066 (toll free).
You can print our complaint form and mail it to:
Department of Public Utilities
One South Station, Fifth Floor
Boston, MA 02110
You can print our complaint form and fax it to: 617-305-3742.