File a complaint involving a gas, electric, or water company

Having a problem with your gas, electric, or investor-owned water company? Want to file a complaint against a supplier, broker, or retail agent of electricity or gas? Here's how to file a complaint with the DPU.

Consumer Division

The Details

What you need

If you are a resident and have a question or concern about a bill from your electric or gas company (or privately-owned water company), you should contact your company to try and resolve the problem. You can find your electric or gas company and the contact information here.

If you can't resolve the problem with your company, you can file a complaint with the DPU.  

If your service has been shut off, or is about to be shut off, you should call the DPU directly at ( 617) 737-2836 or 1-877-886-5066 (toll free).

How to file

To file your complaint online, use our online complaint form

If you are a Massachusetts resident, you can call us at: ( 617) 737-2836 or 1-877-886-5066 (toll free).

You can print our complaint form and mail it to:

Department of Public Utilities
Consumer Division
One South Station, Fifth Floor
Boston, MA 02110

You can print our complaint form and fax it to: 617-305-3742.

Downloads

Contact

Address

Department of Public Utilities, 1 South Station, 5th floor, Boston, MA 02110

Fax

(617) 305-3742

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