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Learn about Assisted Living

Find resources and information on this page for Assisted Living Residence consumers.

Assisted Living Residences offer housing, meals and personal care services to adults. They do not provide medical or nursing services. See below for more information about assisted living in Massachusetts.

What would you like to do?

Top tasks

Assisted Living in Massachusetts: A Consumer Guide  Learn about residents' rights 

All other tasks

File an Assisted Living Residence (ALR) complaint form 

What you need to know

Ombudsman Programs  Assisted Living Circular Letters  Training requirements of Assisted Living Residence staff  Staffing regulations  Learn more about compliance reviews of Assisted Living Residences  Annual Assisted Living Residence (ALR) Data Reports  Assisted Living Advisory Council (ALAC) minutes, agendas, and annual reports 
Assisted Living Residence Regulations  Assisted Living Glossary  Submit a Executive Office of Elder Affairs Public Records Request 
A Consumer Guide: Assisted Living in Massachusetts (PDF 406.18 KB)

Contact Information

Address

Executive Office of Elder Affairs
One Ashburton Place, 5 floor, Boston, MA 02108
Directions 

Phone

Main Number (617) 727-7750

Open M-F 9am-5pm

Toll Free Number (800) 243-4636 (interpreter services are available in 100+ languages)

Open M-F 9am-5pm

Toll Free Elder Abuse Hotline (800) 922-2275 (interpreter services are available in 100+ languages)

Elder Abuse Hotline is open 24 hours a day, 7 days a week.

Toll Free Connect to local elder service agency (800) 243-4636 (interpreter services are available in 100+ languages)

Open M-F 9am-5pm

MassRelay Number MassRelay: 711 / (800) 439-0183 / (877) 752-2388:Voice / (800) 439-2370:TTY/ASC11

Online

Information and referral (I&R) information.resources@mass.gov
Aging and Disability Services Call Center www.massoptions.org 

Fax

Fax Number (617) 727-9368

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