PSAPs have until June 30, 2025 to complete their continuing education. Please be advised that, in order to maintain certification, each certified enhanced 911 telecommunicator shall successfully complete sixteen (16) hours of Department-approved continuing education annually which MUST include a minimum of 2 hours of behavioral health training. The FY 2025 Annual Certification of Compliance form is due into the State 911 Department on or before July 31, 2025.
- Annual Certification of Compliance forms are no longer accepted electronically.
- Proof of CPR and Emergency Medical Dispatch (EMD) must be included with the FY2025 submission for PSAPs that are providing EMD in-house and also for all certified EMD resources.
- PSAP must attach a detailed explanation of the process being used to perform quality assurance, and also copies of all documentation that is utilized and maintained as proof of quality assurance.