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Press Release

Press Release  Department of Public Utilities Joins National Campaign to Raise Awareness of Safe Digging Practices

For immediate release:
4/11/2022
  • Department of Public Utilities

Media Contact   for Department of Public Utilities Joins National Campaign to Raise Awareness of Safe Digging Practices

Troy Wall, Communications Director

BOSTONIn recognition of April as Dig Safe Awareness Month, the Massachusetts Department of Public Utilities (DPU) is joining with other states and utility companies around the country to remind excavators, contractors, and residents to dig safely and call 811 before starting any outdoor digging projects. 811 is the line for “Dig Safe,” which is a nonprofit organization that notifies gas, electric, telephone, and cable companies about the intended digging project. At no cost to the excavator, professional locators visit the requested dig site to mark the approximate locations of underground utility lines with flags, spray paint, or both.

“Utility lines are buried in the ground all around us on both public and private property, and sometimes these lines are only a few inches below the surface,” said Department of Public Utilities Chair Matthew Nelson. “Calling 811 is the best way to ensure a line won’t be hit when commencing a new project this year.”

State law requires calling 811 at least three days before digging is to start. Accidently striking an underground utility line can result in serious personal injury, property damage, and costly service disruptions for many. Additionally, failure to follow the provisions of the law and regulations can result in fines.

Excavations are the leading cause of damage to underground utility infrastructure. In 2021, there were 925 excavation-related damages to utility infrastructure in Massachusetts. Every digging project, no matter how large or small, warrants a call to 811. Examples of digging projects that require a call to 811 include installing a mailbox or fence, building a deck, installing a pool, and planting trees and shrubs.

For more information about 811 and safe digging practices, the public is encouraged to visit https://www.mass.gov/dig-safe or www.digsafe.com.

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Media Contact   for Department of Public Utilities Joins National Campaign to Raise Awareness of Safe Digging Practices

  • Department of Public Utilities 

    The Department of Public Utilities (DPU) oversees investor-owned electric power, natural gas, and water companies in Massachusetts. In addition, the DPU regulates the safety of bus companies, moving companies, and transportation network companies. We also oversee the safety of natural gas pipelines.
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