News and Announcements

Follow-up Industry Letter to provide guidance to mortgage servicers (Servicers) as consumers exit pandemic-related forbearances.

Undersecretary Edward A. Palleschi of the Office of Consumer Affairs and Business Regulation (OCABR) is excited to host OCABR’s annual National Consumer Protection Week Virtual Forum on March 10, 2022, at 2:00 PM along with the BBB, IRS, FTC, and AARP.

Each month OCABR releases a recall roundup of the top recall notices affecting consumers in the Commonwealth.

209 CMR 42.00: The Licensing of Mortgage Brokers and Mortgage Lenders

As Identity Theft Awareness Week begins, here are some tips to keep your personal information safe in the new year.

Friday, January 28, 2022 12:00 p.m. - 1:00 p.m.

The Chief of Staff/General Counsel works with the Director in the operations, management, development and coordination of policy for the DOS and represents the agency as needed to the industry and consumers.

3G and some older 4G phones will no longer be able to use data services or make and receive calls.