When you receive unemployment benefits, you agree to learn and follow the rules. That means it is your job to understand how to ask for benefits, describe your employment situation honestly, and report any suspicious activity.
Video: Sometimes Good People Make Bad Decisions: How to Avoid Committing Unemployment Fraud
Skip this video Sometimes Good People Make Bad Decisions: How to Avoid Committing Unemployment Fraud.When you file for benefits
- Provide as much information as possible when you file your claim
- List all your employers and the reason you are no longer working
- Read the Guide to Benefits and Employment Services that was mailed to you
Additional Resources
While you are receiving weekly benefits
- Answer all questions and questionnaires. Give correct, honest answers. Take your time.
- Report any new jobs or work you get
- Report your gross earnings from your part-time job every week (if you have one)
- Report if you lose your job while collecting benefits
- Do not request benefits for any week you travel outside of the U.S., its territories, or Canada
After you get a full-time job and stop collecting benefits
- Stop requesting weekly benefits
- Keep your contact information up to date
- Report any fraud you suspect
Additional Resources
Contact for Avoid unemployment penalties and fraud
Online
Phone
Open 8:30 a.m.–4:30 p.m., Monday–Friday. Multilingual call agents are available.
To request weekly benefits, daily 6 a.m.–10 p.m.
To check your claim or benefit payment status (*please do not transfer to an agent while in the system-this is not staffed at this time)
By appointment only, visit mass.gov/RECappointment to make an appointment.