This service is offered Monday-Friday from 9 a.m. to 12 p.m. and from 1 p.m. to 4 p.m. Online chat works best for questions that can be answered quickly by using online resources. Please use our email reference service for more complicated questions.
Text your question to 866-885-6277 (866-885-MASS).
Questions will be answered Monday-Friday from 9 a.m. to 4 p.m. If your answer will require more than 140 characters, please text your email address along with your question. This number is only for text messaging.