Online chat
This service is offered Monday-Friday from 9 a.m. to 12 p.m. and from 1 p.m. to 4 p.m. Online chat works best for questions that can be answered quickly by using online resources. Please use our email reference service for more complicated questions.
Text messaging
Text your question to 866-885-6277 (866-885-MASS).
Questions will be answered Monday-Friday from 9 a.m. to 4 p.m. If your answer will require more than 140 characters, please text your email address along with your question. This number is only for text messaging.