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This page, Contact Information for Pharmacy Services, is offered by
MassHealth

Contact Information for Pharmacy Services

Contact information for questions about pharmacy billing, pharmacy policy and prior authorizations, the Drug Utilization Program, and the MassHealth Drug List.

Questions about Pharmacy Billing

For answers to questions about pharmacy billing (POPS), contact the MassHealth Technical Help Desk at (866) 246-8503 or by email at masshealth.provider@conduent.com.

Questions about Pharmacy Policy and Prior Authorizations

For answers to questions about pharmacy Prior Authorizations, contact the MassHealth Drug Utilization Review Program at (800) 745-7318 or email the MassHealth Pharmacy Program at masshealthdruglist@state.ma.us.

Questions about the MassHealth Drug List

For answers to questions about the MassHealth Drug List, contact the MassHealth Drug Utilization Review Program at (800) 745-7318.

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