The State Organization Index provides an alphabetical listing of government organizations, including commissions, departments, and bureaus.
Top-requested sites to log in to services provided by the state
Heating Emergency Assistance Retrofit Task Weatherization Assistance Program (HEARTWAP) provides heating system repair and replacement services to low-income households.
The program is administered by a network of local agencies, in most areas the same agency that administers the Low Income Home Energy Assistance Program (LIHEAP or Fuel Assistance) program. See the "How to Apply" link to contact the local agency. HEARTWAP contracts with heating system service companies to complete the work for eligible households.
Households that are eligible for LIHEAP with a gross annual income that does not exceed 60% of the Estimated State Median Income are eligible for HEARTWAP services. The program is designed primarily to serve homeowners. Landlords are required to maintain the heating system for their tenants under the Massachusetts State Sanitary Code.
Through the heating season, the program is primarily an emergency-based heating system repair program that helps eligible homeowners pay to repair or replace defective or unsafe heating systems. If sufficient funds are available after the heating season, HEARTWAP will complete maintenance work (clean and tunes) and replace heating systems that are in poor condition and not worth repairing. Funds are also available for asbestos abatement only as needed to enable heating system repairs or replacements to be completed safely.
There are maximum allowable expenditure limits for different types of heating system activities. In some instances households may be required to provide a co-payment. Local agencies attempt to utilize all available utility funds for system replacements in an effort to minimize the need for client contributions.
Households are served based on need. Typically, a LIHEAP (Fuel Assistance) eligible homeowner who has a no-heat or unsafe heating system situation will call the local agency. The agency contracts with licensed and insured heating repair technicians to fix the problem. To the greatest extent possible local agencies will work with the customer's service dealer of record.
Eligibility for HEARTWAP services is based on eligibility for the current year's LIHEAP (Fuel Assistance program). Interested households should contact their local Fuel Assistance agency for application information. Households will be required to verify their income, household characteristics, address and home ownership.