How to Contact the Division of Insurance
Mailing Address
Commonwealth of Massachusetts
Division of Insurance
1000 Washington St, Suite 810
Boston, MA 02118-6200
If you are mailing a fee or assessment to the Division, please check the particular instructions or remittance for the mailing address. Most fees and assessments should be sent to a lockbox address and not the office address.
Calling the Division
Toll Free Number: (877) 563-4467
Main Phone Line: (617) 521-7794
The Division’s toll free number connects you to all of the Division’s units:
Consumer Services Unit
Contact the Consumer Services Unit for general insurance information and for information regarding filing a complaint.
Email: CSSComplaints@mass.gov
Fax: (617) 753-6830
Board of Appeal—Surcharge Hearings
Contact the Board Appeal regarding hearings to contest "at-fault" accident determinations made by insurers.
Email: boa.mailbox@mass.gov
Fax: (617) 521-7772
Board of Appeal—Registry Hearings
Contact the Board of Appeal regarding hearings to contest a decision by Registry of Motor Vehicles
Email: boa.mailbox@mass.gov
Fax: (617) 521-7539
Producer Licensing
Contact Producer Licensing for information on insurance producer licensing, appointments and renewals.
Email: producerupdate.mailbox@mass.gov
Fax: 617-753-6883
Legal Unit
Contact the Legal Unit for information on service of process or any other legal regulatory matters.
Phone: 617-521-7309
Visiting the Division
The Division of Insurance reception area is located on the Eighth floor, Suite 810, of 1000 Washington Street.
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Access to the building requires a photo ID. Driving Directions For GPS devices, the best address to input is 321 Harrison Avenue, Boston, MA. Visitor parking is available at 1000 Washington Street by entering the attached garage from 321 Harrison Avenue. From Points North : Take I-93 south toward Boston Take exit 23 to merge onto Purchase Street 0.3 mi Turn right at Harrison Avenue 0.1 mi From Points West : Take I-90 (Mass Pike) east toward Boston Follow signs for Copley Square From Points South : Take I-93 north toward Boston Via Public Transportation 1000 Washington Street is accessible by the Orange Line (Tufts Medical Center stop) and the Silver Line (SL-4 or SL-5, Herald Street stop). The distance from the Downtown Crossing stop of the Red Line is slightly longer. Commuter rail users from either North or South Station should connect with the Orange (North Station) or Red (South Station) lines and follow the previous directions.
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