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How To Contact The Division Of Insurance

DOI

How to Contact the Division of Insurance

Mailing Address 
Commonwealth of Massachusetts
Division of Insurance
1000 Washington St, Suite 810
Boston, MA 02118-6200 
 

If you are mailing a fee or assessment to the Division, please check the particular instructions or remittance for the mailing address. Most fees and assessments should be sent to a lockbox address and not the office address.

Calling the Division

Toll Free Number: (877) 563-4467

Main Phone Line: (617) 521-7794

The Division’s toll free number connects you to all of the Division’s units:

Consumer Services Unit

Contact the Consumer Services Unit for general insurance information and for information regarding filing a complaint.

Email: CSSComplaints@mass.gov 

Fax: (617) 753-6830

Board of Appeal—Surcharge Hearings 
Contact the Board Appeal regarding hearings to contest "at-fault" accident determinations made by insurers.

Email: boa.mailbox@mass.gov

Fax: (617) 521-7772
 
Board of Appeal—Registry Hearings 
Contact the Board of Appeal regarding hearings to contest a decision by Registry of Motor Vehicles

Email: boa.mailbox@mass.gov

Fax: (617) 521-7539

Producer Licensing
Contact Producer Licensing for information on insurance producer licensing, appointments and renewals.

Email: producerupdate.mailbox@mass.gov

Fax: 617-753-6883

Legal Unit

Contact the Legal Unit for information on service of process or any other legal regulatory matters.

Phone: 617-521-7309

Visiting the Division

The Division of Insurance reception area is located on the Eighth floor, Suite 810, of 1000 Washington Street.

Access to the building requires a photo ID.

Driving Directions 

For GPS devices, the best address to input is 321 Harrison Avenue, Boston, MA.

Visitor parking is available at 1000 Washington Street by entering the attached garage from 321 Harrison Avenue. 

From Points North :

Take I-93  south toward Boston

Take exit 23 to merge onto Purchase Street 0.3 mi
Continue onto Surface Road 0.4 mi
Take the ramp onto Albany Street 0.3 mi
Turn right at Traveler Street 0.2 mi

Turn right at Harrison Avenue 0.1 mi
Destination will be on the left 0.1 mi
 

From Points West :

Take I-90 (Mass Pike) east toward Boston
Take exit 22, Prudential Center/Copley Square  0.2 mi

Follow signs for Copley Square
Merge onto Stuart Street 0.4 mi
Turn right at Arlington Street 0.3 mi
Arlington Street becomes Herald Street 0.3 mi
Turn right at Harrison Avenue 0.2 mi
Destination will be immediately on the right.

From Points South :

Take I-93 north toward Boston
Take exit 18/ Frontage Road toward Mass Avenue/Roxbury
Merge onto Frontage Road 0.8 mi
Turn left onto East Berkeley Street 0.2 mi
Turn right at Harrison Avenue 0.1 mi
Destination will be on the left 0.1 mi

Via Public Transportation

1000 Washington Street is accessible by the Orange Line (Tufts Medical Center stop) and the Silver Line (SL-4 or SL-5, Herald Street stop). The distance from the Downtown Crossing stop of the Red Line is slightly longer.  Commuter rail users from either North or South Station should connect with the Orange (North Station) or Red (South Station) lines and follow the previous directions.



 
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