Massachusetts Information Technology Center - Pest Control

Learn about the building's pest control policy and your responsibilities.

Reporting pest sightings

The DCAMM Operations office is responsible for maintaining Pest Control using Integrated pest management (IPM) methods.


All pest sightings should be reported to the Division of Capital Asset Management and Maintenance (DCAMM) Operations Office at 617-660-5500 or to your agency Liaison. Success in managing pests depends upon a collaborative effort of DCAMM management, building staff, contractors, food service personnel, the pest control contractor and employees. Procedures include education; minimizing sources of food, water and access; and requiring a prompt proactive response to complaints by employees and the Pest Control Contractor.

Management responsibilities

DCAMM management responsibilities to make customers more aware include:

  • Educating agencies and employees of their responsibility to eliminate food sources that attract and sustain insects and rodents in the workplace;
  • Educating cleaning personnel of their responsibility to eliminate food residues and to use thorough housekeeping practices in the workplace;
  • Educating building tenants of their responsibilities to:
  • Provide organizational sanitation by eliminating excess paper
  • Recycle paper and boxes for prompt removal
  • Store materials off of the floor and away from walls
  • Maintain closets and files with minimal clutter

Customer responsibilities

Customer responsibilities include the following preventive measures:

  • Ensuring that food is not left in desks or on desktops or other areas accessible to pests, along with keeping individual workstations clean
  • Rinsing all soda cans and bottles and storing them in appropriate containers for recycling. Removing recycled cans and bottles from offices daily
  • Reporting any pest problems or conditions related to pest problems to the Building Operations (617) 727-4100.

Preventative measures

Preventive measures by DCAMM staff include:

  • Ensuring that all openings in walls and floors are covered
  • Requiring that garage doors in the McCormack Building be closed after hours and as much as possible during working hours
  • Ensuring that the cleaning contractors steam wash loading dock compactors twice per month and wash and disinfect the areas around these areas twice per month or more frequently.
  • Ensuring that DCAMM's mechanical contractor promptly repairs all leaks in restroom plumbing, internal drains, or induction units that can sustain existence for insects and pests
  • Contracting with pest control experts who work in areas designated by DCAMM and visit the McCormack Building three times per week
  • Maintaining written records to track problems and prevent recurrences
  • Evaluating the results of all pest management actions and customer follow up

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