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The Executive Office for Administration and Finance (A&F) FY21 data-driven performance

Learn how A&F uses data to improve your experience with state government.

The Baker-Polito administration is working hard to improve your experience with state government. To that end, A&F has been asked to identify our critical constituent-facing services and to track our ongoing efforts to improve their delivery. By selecting key metrics and measuring performance against annual targets, our goal is to provide you with the resources you need as simply, efficiently, and transparently as possible.

You can find out which metrics our agencies are tracking and how they’re performing on this page.

A&F’s Fiscal Year 2021 Performance

Executive Office for Administration and Finance (A&F)

 FY21 Metric FY21 Target FY21 Progress
Develop and manage a balanced FY 2021 operating budget Sign and maintain a balanced operating budget through FY 2021 (6/30/2021) FY21 Budget Filed

 

Appellate Tax Board (ATB)

FY21 Metric FY21 Target FY21 Progress
Reduce number of pending appeals Reduce pending appeals by 10% On track to meet 
Cases settled relating to mediation requests Increase case settlements relating to mediation requests by 15% relative to FY 2020 Remote mediation sessions are currently being scheduled and held
Increase number of hearings outside Boston 15% increase in number of hearings scheduled outside Boston All 2,379 appeals scheduled for hearing during fiscal year 2021 were scheduled for remote hearings via Zoom

 

Civil Service Commission (CSC)

FY21 Metric FY21 Target FY21 Progress
Reduce total number of pending appeals  Reduce total number of pending appeals by 10% Above Target. Statistics kept on CY basis. CSC reduced total number of appeals pending by 18% in CY20, from 190 to 156.
Reduce number of appeals pending for more than 12 months Reduce number of appeals pending for more than 12 months by 20%  Number of appeals pending for more than 12 months increased from 71 to 76 in CY20.  A&F has approved use of one-time funding effective Feb. 21 to meet this target.

 

Department of Revenue (DOR)

FY21 Metric FY21 Target FY21 Progress
Tax: Timely processing of returns and refunds 4-6 weeks for e-file returns claiming a refund, 8-10 weeks for paper filed returns claiming a refund Filing Season just opened this week so no data to supply yet
Tax: Timely processing of returns and refunds 90% of e-file returns will be processed in less than 1 week Filing Season just opened this week so no data to supply yet
CSE: Reduce the amount of time from creation of a child support enforcement case to establishment 90% of child support orders are entered within 6 days of receipt of court order.   98% of child support orders are entered within 6 days of receipt of the court order
CSE: Increase the number of child support cases that reach establishment 5% increase over FY20 As of the FY21 Q1, establishments had decreased by 57% .  New processes have been implemented to increase the number of establishments.
DLS: Tax Rate processing time 85% within 5 business days 82% within 5 business days
DLS: Balance Sheet (Free Cash) processing time 80% within 10 business days 67% within 10 business days.There was a shift in tax rate submissions from Oct/Nov to December.

 

Designer Selection Board (DSB)

FY21 Metric FY21 Target FY21 Progress
Work toward developing online portal including electronic application and document management.  Reduce paper by moving application and documents to online software; reduction of 50% - 100% of paper applications All DSB operations are now completed electronically with no paper documents required. Public notices, designer evaluations and applications completed on new Autocene Portal.

 

Division of Administrative Law Appeals (DALA) 

FY21 Metric FY21 Target FY21 Progress
Reduce inventory of retirement cases 25% reduction in the inventory of retirement cases Inventory of retirement cases increased from 1,174 to 1,181.

 

Division of Capital Asset Management and Maintenance (DCAMM)

FY21 Metric FY21 Target FY21 Progress
Contractor recertification and new certification Achieve 75% of all contractor certification and recertification in 75 days or less  DCAMM has achieved or exceeded the goal every month since October 2020. Y-T-D = 66% 
Percentage of major projects with a Change Order Rate of 12% or less 75% 11 of the 12 (91%) of projects closed out with a TPC of over $10M had a change order percentage under 12%

 

Group Insurance Commission (GIC)

FY21 Metric FY21 Target FY21 Progress
Increase adoption of myGICLink electronic form signature and submission capabilities to reduce use of paper forms and document scanning. Double the initial electronic submission to document scanning ratio of 15:85 to 30:70. On track to exceed target. Current year to date (from 7/1/2020 - current) total forms received via DocuSign is 30.36%

 

Human Resources Division (HRD)

FY21 Metric FY21 Target FY21 Progress
Maintain and track the Workers’ compensation indemnity costs for Executive Office Agency claims  Reduce Executive Branch workers' compensation indemnity expenditures in FY21 by 3% ($591,000), based on the FY20 projection of $19.7 Million. Executive Branch workers' compensation indemnity expenditures increased 2.09% during the first 7-months of FY21.
Reduce time between civil service exam administration and eligible list publication for public safety employment (police, fire, and corrections) by 50%, from 120 days to 60 days. Reduce time by 50% from the historical average (FY15-18) of 120 days, to 60 days. Commencing Spring of FY'20, the time to establish eligible lists from exam administration has been reduced by 28%, average of 87 days

 

Massachusetts Office on Disability (MOD)

FY21 Metric FY21 Target FY21 Progress
Track level of Inquiries-  If any MOD staff person is asked a question either by an individual, government agency, or other entity and the MOD staff person answers the question then that would be considered an Inquiry for tracking purposes. This could be done via telephone, electronically, in person or with hard copies.  4,600 inquiries is the goal On target to meet
Maintain number of overall trainings and presentation with individuals or groups such as training, being on a panel or being a speaker at a conference or other forums 140 trainings/presentations remains the goal  On target to meet
Measure collaboration and/or consultation between MOD and any other state agency 26 Partnerships  On target to meet

 

Operational Services Division (OSD)

FY21 Metric FY21 Target FY21 Progress
Successfully implement a telematics program across the OVM vehicle fleet Full fleet installation of 3,400 telematics devices, and collection of at least 6 months of data. 623 vehicles installed with telematics devices and collecting data. Union agreements achieved with NAGE, AFSCME, MOSES, MCOFU, NEPBA
Increase Spend Under Management 1% growth to 44% ​Even with 18% growth in administrative fee collections over FY20 YTD, as a result of increased spending off of Statewide Contracts, and a 25% year-over-year increase in statewide contract spend in MMARS, the spend under management for Executive Branch Departments in MMARS shows a 5% decrease in spend under management has dropped to 36% YTD.

 

State Library (LIB)

FY21 Metric FY21 Target FY21 Progress
Repair and digitize public documents and mass registers Complete repair and digitization of all 196 public documents and 75 mass registers 85% of repair and digitization is completed
Increase holdings of digitized print materials in the library’s digital repository Add 5,000 new items and metadata to library’s DSpace repository ​7,415 new items with metadata have been added to DSpace
Catalog remaining un-cataloged materials in special formats, including manuscripts, maps, broadsides, proclamations, photographs, images; process and catalog papers of former state legislators Complete cataloging records for 1,000 items, and complete processing of 600 boxes Cataloging records for 1,291 items is complete and 140 boxes have been processed

 

Supplier Diversity Office (SDO)

FY21 Metric FY21 Target FY21 Progress
Increase the total number of SDO certified and SBPP Registered businesses  7% increase  This will be an SDO Metric for the remainder of FY21. The FY21 YTD progress is a 3.6% increase over the FY20 number.

 

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