The Baker-Polito administration is working hard to improve your experience with state government. To that end, EOTSS has been asked to identify our critical constituent-facing services and to track our ongoing efforts to improve their delivery. By selecting key metrics and measuring performance against annual targets, our goal is to provide you with the resources you need as simply, efficiently, and transparently as possible.
You can find out which metrics we are tracking and how they’re performing on this page.
EOTSS' Fiscal Year 2019 performance
|FY19 Metric||FY19 Target||FY19 Performance (as of 2/28/2019)|
Percent of Mass.gov traffic being served by high-performing* content
*High-performing content means content that is easy to find, easy to understand, helpful, and satisfying to our constituents.
|60% of pages with high-performing content||63.50% of pages with high-performing content|
|Number of Executive Branch employees that have completed cybersecurity awareness training||30,000 employees completed training||29,280 (97.6%) employees completed training|
|Number of servers moved from on-premise data centers to the cloud||800 servers moved to the cloud||147 servers moved from on-premise data centers to the cloud|
|Track and report on internet availability||99.99% internet availability||100.00% internet availability|