View upcoming PSAP training courses

These training classes are sponsored by Public Safety Answering Points (PSAP). We regularly update this list to provide information on upcoming classes.

Note: These classes are hosted by PSAPs, not by State 9-1-1. Please register with the contact listed, not with State 9-1-1. 

Resilience Behind The Radio: Building Self-Care & Psychological Endurance for Dispatchers - Friday April 10, 2026 8:30AM-12:30PM. Wilbraham Regional Emergency Communications 2780 Boston Rd. Wilbraham, MA 01095 Approved 4 Hour Course $129 Per Attendee. Register on their website . Emergency dispatchers face intense, high-stakes situations every shift. This practical, skills-based course is designed specifically for dispatch professionals who want to strengthen emotional endurance, manage job-related stress, and build sustainable self-care habits that support long-term wellness and peak performance. 

Dispatch Emotional Survival for Communications Personnel - Wednesday April 22, 2026 8am-4pm.  Agawam Police Department 1070 Suffield Street, Agawam, MA 01001 Approved Behavioral Health Course 8 Hours $229 Per Attendee. Register on their website. Emotional Survival for Communications Personnel will examine the hard facts of the job and provide tips and tools for handling the calls that dispatchers will encounter for years. All emergency response personnel are at risk for emotional death, and communicators are no exception. This one-day course will bring the real world into the classroom, giving your communicators the skills and knowledge to recognize the signs of crisis in themselves and their co-workers and the intervention tools to help.