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View upcoming PSAP training courses

These training classes are sponsored by Public Safety Answering Points (PSAP). We regularly update this list to provide information on upcoming classes.

Note: These classes are hosted by PSAPs, not by State 9-1-1. Please register with the contact listed, not with State 9-1-1.

March 2019

Active Shooters Response
Athol PD
March 5, 2019
To register, visit www.powerphone.com
Protecting Law Enforcement Responders
Rowley PD
March 21, 2019
To register, visit www.powerphone.com
Domestic Violence
Sudbury PD
March 20, 2019
To register, visit www.powerphone.com

Missing Persons – Hanrahan Consulting
Natick Police Department
3/5/2019
0800-1600
To register, visit http://www.hanrahanconsulting.com/course-schedule/

911 Supervision: Advanced – United Communication Solutions
Natick Police Department
3/6/2019-3/8/2019
0800-1600
To register, visit http://unitedcommsolutions.com/events/

Dealing with Difficult Callers – United Communication Solutions
Natick Police Department
3/20/2019
0800-1600
To register, visit http://unitedcommsolutions.com/events/

Active Shooters Response-PowerPhone
Springfield Technical Community College PD
3/13/2019
To register, visit www.powerphone.com
Protecting Law Enforcement Responders-PowerPhone
Rowley PD
3/21/2019
To register, visit www.powerphone.com
APCO Fire Communications
Cambridge
March 4-7, 2019
8am-5pm
To register, visit https://apconetforum.org/eweb/DynamicPage.aspx?Webcode=APCOScheduleRegistration

The Art of Staying Motivated and Motivating Others-The Healthy Dispatcher
March 19, 2019
8am-5pm
South Worcester County Communications Center, Webster, MA
To register, visit https://www.eventbrite.com/e/the-art-of-staying-motivated-in-webster-ma-tickets-55050357100

Delivering Great Customer Service...When Dealing with Impossible People
March 20, 2019
8am-5pm
South Worcester County Communications Center, Webster, MA
To register, visit https://www.eventbrite.com/e/delivering-great-customer-service-in-webster-ma-tickets-55050843555
 

April 2019

NENA's Center Manager Certification Program
April 8-12, 2019
8:30am-5pm
Wilmington, MA
To register, visit https://www.nena.org/page/educationcalendar

Domestic Violence
Athol PD
April 3, 2019
To register, visit www.powerphone.com
Hostage Negotiations
Sudbury PD
April 23, 2019
To register, visit www.powerphone.com

Criminal Law and Procedure for 911 Call Takers – Hanrahan Consulting
Natick Police Department
4/4/2019-4/5/2019
0800-1600
To register, visit http://www.hanrahanconsulting.com/course-schedule/

Active Shooter – Public Safety Group
Natick Police Department
4/08/2019
0800-1600
To register, visit https://www.publicsafetygroup.com/911s-least-wanted

Training Officers: All You Need To Know To Prepare Your Staff – United Communication Solutions
Natick Police Department
04/29/2019-04/30/2019
0800-1600
To register, visit http://unitedcommsolutions.com/events/

 

School Violence-Lessons Learned-Planning-Prevention-Response 9-1-1 Dispatch & Responder Training-PSTC
4/5/19
8:30am-4:30pm
Rutland RECC
To register, visit www.pstc911.com

Introduction to Hostage Crisis Protocol for Dispatchers
Belchertown PD
4/25/2019
8am-4pm
To register, visit http://www.srrtraining.com/registration.html or call 413-626-9554 or email reggie@srrtraining.com
Bullying and Negativity in the Communications Center
North Andover PD
4/22/19
8:00am-5:00pm
To register, visit https://apconetforum.org/eweb/DynamicPage.aspx?Webcode=APCOScheduleRegistration
911 Emergency Dispatching: CORI & Public Records
Wesport PD
8:00am-12:00pm
To register, visit www.commonwealthpoliceservice.com
911 Emergency Dispatching: 911 Anonymous Calls; The Legality of Police Action when the Caller refuses to cooperate
Wesport PD
April 9, 2019
12:30pm-4:30pm
To register, visit www.commonwealthpoliceservice.com

 

May 2019

Homeland Security for Telecommunicators
Athol PD
May 2, 2019
To register, visit www.powerphone.com
Homeland Security for Telecommunicators
Sudbury PD
May 15, 2019
To register, visit www.powerphone.com

Am I Just a Dispatcher – Public Safety Group
Natick Police Department
5/10/2019
0800-1600
To register, visit https://www.publicsafetygroup.com/911s-least-wanted

Qualities of a Leader – United Communication Solutions
Natick Police Department
5/30/2019
0800-1600
To register, visit http://unitedcommsolutions.com/events/

Stress Identification and Management – United Communication Solutions
Natick Police Department
05/31/2019
0800-1600
To register, visit http://unitedcommsolutions.com/events/

Active Shooter Dispatch Training-Team Training Associates
5/6-7/2019
8:30am-4:30pm
Acton PD
To register, please contact Dan Jewis 203-704-0581 or d.jewiss@me.com
APCO Fire Service Communications 2nd Ed.
North Andover PD
5/13-16/2019
8am-5pm
To register, visit https://apconetforum.org/eweb/DynamicPage.aspx?Webcode=APCOScheduleRegistration
Crisis Communications Training-PowerPhone
Chicopee
5/6/19
9am-5pm
To register, visit www.powerphone.com
Disasters and the Dispatcher-PowerPhone
Methuen
5/29/19
8:30am-4:30pm
To register, visit www.powerphone.com

Domestic Violence Intervention
Wesport PD
May 1, 2019
8:30am-4:30pm
To register, visit www.powerphone.com

 

June 2019

Stress Identification and Management
Athol PD
June 7, 2019
To register, visit www.powerphone.com
Stress Identification and Management
Sudbury PD
June 11, 2019
To register, visit www.powerphone.com

Dealing with Difficult Callers – United Communication Solutions
Natick Police Department
06/05/2019
0800-1600
To register, visit http://unitedcommsolutions.com/events/

Firefighter Safety and the Dispatcher – United Communication Solutions
Natick Police Department
06/12/2019
0800-1600
To register, visit http://unitedcommsolutions.com/events/

School Shootings: A Crippling Problem – United Communication Solutions
Natick Police Department
06/25/2019
0800-1600
To register, visit http://unitedcommsolutions.com/events/

Crisis Communications Training-PowerPhone
Chicopee
6/5/19
9am-5pm
To register, visit www.powerphone.com
Crisis Communications Training-PowerPhone
Chicopee
6/6/19
9am-5pm
To register, visit www.powerphone.com
Crisis Communications Training-PowerPhone
Chicopee
6/12/19
9am-5pm
To register, visit www.powerphone.com
Crisis Communications Training-PowerPhone
Methuen
6/3/19
8:30am-4:30pm
To register, visit www.powerphone.com
Crisis Communications Training-PowerPhone
Methuen
6/10/19
8:30am-4:30pm
To register, visit www.powerphone.com

 

October 2019

911 Liability
Athol PD
October 29, 2019
To register, visit www.powerphone.com
 
   
   

 

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