offered by
State 911 Department
related to
Information for Call Centers

View upcoming PSAP training courses

These training classes are sponsored by Public Safety Answering Points (PSAP). We regularly update this list to provide information on upcoming classes.

Note: These classes are hosted by PSAPs, not by State 9-1-1. Please register with the contact listed, not with State 9-1-1.

January 2019

Homeland Security for Telecommunicators
Paxton PD
January 10, 2019
To register, visit www.powerphone.com		 911 Liability
Ashland PD
January 31, 2019
To register, visit www.powerphone.com
Crisis Communications Training (Customized)
Westfield PD
January 9, 2019
To register, visit www.powerphone.com

Domestic Terrorism – United Communication Solutions
Natick Police Department
1/31/2019
0800-1600
To register, visit http://unitedcommsolutions.com/events/
APCO EMD
Stoughton PD
Jan. 14-17, 2019
8am-5pm
To register visit APCO		 Firefighter Safety for the Dispatcher-United Communication Solutions
Seekonk Communications
Jan. 15, 2019
8:30am-4:30pm
To register, visit http://unitedcommsolutions.com/events/
Incident Command and Scene Operations for Dispatchers-United Communication Solutions
Seekonk Communications
Jan. 24, 2019
8:30am-4:30pm
To register, visit http://unitedcommsolutions.com/events/		  

 

February 2019

End of the line your role in a Suicide Intervention
Athol PD
February 4, 2019
To register, visit www.powerphone.com

Crimes in Progress – Public Safety Group
Natick Police Department
2/12/2019
0800-1600
To register, visit https://www.publicsafetygroup.com/911s-least-wanted

911 Supervision: The Basics – United Communication Solutions
Natick Police Department
2/21/2019
0800-1600
To register, visit http://unitedcommsolutions.com/events/

Understanding and Responding to Terrorism – Hanrahan Consulting
Natick Police Department
2/27/2019
0800-1600
To register, visit http://www.hanrahanconsulting.com/course-schedule/
Handling Callers with Mental Health Issues- SRR Training
North Andover Police Department
2/6/2019
0800-1600
To register please email: reggie@srrtraining.com		 Firefighter Safety for the Dispatcher-United Communication Solutions
Sturbridge Police Department
2/07/2019
8:00am-4:00pm
To register, visit http://unitedcommsolutions.com/events/
Trains, Planes & Automobiles-PSTC
Reading
2/25/2019
To register, visit https://www.emailmeform.com/builder/form/pJeCTRFMosfjOqm0		 School Violence-Lessons Learned- PSTC
Reading
2/26/2019
To register, visit https://www.emailmeform.com/builder/form/pJeCTRFMosfjOqm0
Communications Training Officer Workshop
Weston
2/27,28 & 3/1/2019
To register, visit https://www.emailmeform.com/builder/form/pJeCTRFMosfjOqm0		  

 

March 2019

Active Shooters Response
Athol PD
March 5, 2019
To register, visit www.powerphone.com		 Protecting Law Enforcement Responders
Rowley PD
March 21, 2019
To register, visit www.powerphone.com
Domestic Violence
Sudbury PD
March 20, 2019
To register, visit www.powerphone.com

Missing Persons – Hanrahan Consulting
Natick Police Department
3/5/2019
0800-1600
To register, visit http://www.hanrahanconsulting.com/course-schedule/

911 Supervision: Advanced – United Communication Solutions
Natick Police Department
3/6/2019-3/8/2019
0800-1600
To register, visit http://unitedcommsolutions.com/events/

Dealing with Difficult Callers – United Communication Solutions
Natick Police Department
3/20/2019
0800-1600
To register, visit http://unitedcommsolutions.com/events/
Active Shooters Response-PowerPhone
Springfield Technical Community College PD
3/13/2019
To register, visit www.powerphone.com		 Protecting Law Enforcement Responders-PowerPhone
Rowley PD
3/21/2019
To register, visit www.powerphone.com
APCO Fire Communications
Cambridge
March 4-7, 2019
8am-5pm
To register, visit https://apconetforum.org/eweb/DynamicPage.aspx?Webcode=APCOScheduleRegistration		  

April 2019

NENA's Center Manager Certification Program
April 8-12, 2019
8:30am-5pm
Wilmington, MA
To register, visit https://www.nena.org/page/educationcalendar

Domestic Violence
Athol PD
April 3, 2019
To register, visit www.powerphone.com
Hostage Negotiations
Sudbury PD
April 23, 2019
To register, visit www.powerphone.com

Criminal Law and Procedure for 911 Call Takers – Hanrahan Consulting
Natick Police Department
4/4/2019-4/5/2019
0800-1600
To register, visit http://www.hanrahanconsulting.com/course-schedule/

Active Shooter – Public Safety Group
Natick Police Department
4/08/2019
0800-1600
To register, visit https://www.publicsafetygroup.com/911s-least-wanted

Training Officers: All You Need To Know To Prepare Your Staff – United Communication Solutions
Natick Police Department
04/29/2019-04/30/2019
0800-1600
To register, visit http://unitedcommsolutions.com/events/

 

May 2019

Homeland Security for Telecommunicators
Athol PD
May 2, 2019
To register, visit www.powerphone.com		 Homeland Security for Telecommunicators
Sudbury PD
May 15, 2019
To register, visit www.powerphone.com

Am I Just a Dispatcher – Public Safety Group
Natick Police Department
5/10/2019
0800-1600
To register, visit https://www.publicsafetygroup.com/911s-least-wanted

Qualities of a Leader – United Communication Solutions
Natick Police Department
5/30/2019
0800-1600
To register, visit http://unitedcommsolutions.com/events/

Stress Identification and Management – United Communication Solutions
Natick Police Department
05/31/2019
0800-1600
To register, visit http://unitedcommsolutions.com/events/

 

 

June 2019

Stress Identification and Management
Athol PD
June 7, 2019
To register, visit www.powerphone.com		 Stress Identification and Management
Sudbury PD
June 11, 2019
To register, visit www.powerphone.com

Dealing with Difficult Callers – United Communication Solutions
Natick Police Department
06/05/2019
0800-1600
To register, visit http://unitedcommsolutions.com/events/

Firefighter Safety and the Dispatcher – United Communication Solutions
Natick Police Department
06/12/2019
0800-1600
To register, visit http://unitedcommsolutions.com/events/

School Shootings: A Crippling Problem – United Communication Solutions
Natick Police Department
06/25/2019
0800-1600
To register, visit http://unitedcommsolutions.com/events/

  

 

October 2019

911 Liability
Athol PD
October 29, 2019
To register, visit www.powerphone.com		  
   
   

 

Contact

State 911 Department

Address

151 Campanelli Drive, Suite A, Middleborough, MA 02346
directions 

Phone

Main (508) 828-2911

Online

General state911department@massmail.state.ma.us

Fax

Main (508) 828-2585
Training Department (508) 828-2587

Please send all training applications to this fax number

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