View upcoming PSAP training courses

These training classes are sponsored by Public Safety Answering Points (PSAP). We regularly update this list to provide information on upcoming classes.

Note: These classes are hosted by PSAPs, not by State 9-1-1. Please register with the contact listed, not with State 9-1-1. 

Why They Stay; Domestic Violence Awareness - The Denise Amber Lee Foundation - Monday, March 2, 2026, 8:00AM - 5:00PM at the Wilbraham Police Department Community Room 2780 Boston Road Wilbraham, MA 01095   This session will discuss the mindset of a domestic violence victim and why they continue to stay in their unhealthy environment despite repeated abuse. You will hear firsthand from a domestic violence victim to try and understand the answer to the question, why they stay. This class is designed to help telecommunicators handle these calls with empathy and understanding and give them firsthand knowledge to help. Attendees will learn how to listen for clues and signs on multiple topics of domestic violence such as strangulation, demeanor of the caller, and more, as well as how to process the calls and speak with the victim's or abusers. You will gain specific knowledge on how to handle these calls, what to listen for and resources to help both the dispatcher and the caller. This course is taught by domestic abuse survivor Tanya Lee, and Tina DeCola with Las Vegas Fire and Rescue. $250/pp. Link to register: https://deniseamberlee.org/products/domestic-violence-why-they-stay-wilbraham-ma-03-02-2026 

Resilience Behind The Radio: Building Self-Care & Psychological Endurance for Dispatchers - Friday April 10, 2026 8:30AM-12:30PM. Wilbraham Regional Emergency Communications 2780 Boston Rd. Wilbraham, MA 01095 Approved 4 Hour Course $129 Per Attendee. Register at https://progressivelawenforcement.com . Emergency dispatchers face intense, high-stakes situations every shift. This practical, skills-based
course is designed specifically for dispatch professionals who want to strengthen emotional endurance, manage job-related stress, and build sustainable self-care habits that support long-term wellness and peak performance.