View upcoming PSAP training courses

These training classes are sponsored by Public Safety Answering Points (PSAP). We regularly update this list to provide information on upcoming classes.

Note: These classes are hosted by PSAPs, not by State 9-1-1. Please register with the contact listed, not with State 9-1-1. 

Dispatch Response to Domestic & Sexual Violence; Safety & Evidentiary Concerns - January 21, 2025 8:00AM-12:00PM Hosted by Amherst Emergency Communications Center & Amherst College Police Department. Pratt Field House 150 Northampton Road, Amherst MA. State 911 Approved 4 Hour Course $99. 
This is an excellent training for all emergency call takers and 911 dispatchers. This course is designed to provide dispatchers with the knowledge and confidence to better understand and handle domestic and sexual violence incidents; specifically when it comes to helping protect emergency responders and victims. This course will also prepare dispatchers for their potential use as a witness in court. 4 Hour Course Approved by State 911 Department.

Why They Stay; Domestic Violence Awareness - The Denise Amber Lee Foundation - Monday, March 2, 2026, 8:00AM - 5:00PM at the Wilbraham Police Department Community Room 2780 Boston Road Wilbraham, MA 01095   This session will discuss the mindset of a domestic violence victim and why they continue to stay in their unhealthy environment despite repeated abuse. You will hear firsthand from a domestic violence victim to try and understand the answer to the question, why they stay. This class is designed to help telecommunicators handle these calls with empathy and understanding and give them firsthand knowledge to help. Attendees will learn how to listen for clues and signs on multiple topics of domestic violence such as strangulation, demeanor of the caller, and more, as well as how to process the calls and speak with the victim's or abusers. You will gain specific knowledge on how to handle these calls, what to listen for and resources to help both the dispatcher and the caller. This course is taught by domestic abuse survivor Tanya Lee, and Tina DeCola with Las Vegas Fire and Rescue. $250/pp. Link to register: https://deniseamberlee.org/products/domestic-violence-why-they-stay-wilbraham-ma-03-02-2026