offered by

State 911 Department

related to

Information for Call Centers

View upcoming PSAP training courses

These training classes are sponsored by Public Safety Answering Points (PSAP). We regularly update this list to provide information on upcoming classes.

Note: These classes are hosted by PSAPs, not by State 9-1-1. Please register with the contact listed, not with State 9-1-1.

March 2019

Active Shooters Response Athol PD March 5, 2019 To register, visit www.powerphone.com	Protecting Law Enforcement Responders Rowley PD March 21, 2019 To register, visit www.powerphone.com
Domestic Violence Sudbury PD March 20, 2019 To register, visit www.powerphone.com	Missing Persons – Hanrahan Consulting Natick Police Department 3/5/2019 0800-1600 To register, visit http://www.hanrahanconsulting.com/course-schedule/
911 Supervision: Advanced – United Communication Solutions Natick Police Department 3/6/2019-3/8/2019 0800-1600 To register, visit http://unitedcommsolutions.com/events/	Dealing with Difficult Callers – United Communication Solutions Natick Police Department 3/20/2019 0800-1600 To register, visit http://unitedcommsolutions.com/events/
Active Shooters Response-PowerPhone Springfield Technical Community College PD 3/13/2019 To register, visit www.powerphone.com	Protecting Law Enforcement Responders-PowerPhone Rowley PD 3/21/2019 To register, visit www.powerphone.com
APCO Fire Communications Cambridge March 4-7, 2019 8am-5pm To register, visit https://apconetforum.org/eweb/DynamicPage.aspx?Webcode=APCOScheduleRegistration	The Art of Staying Motivated and Motivating Others-The Healthy Dispatcher March 19, 2019 8am-5pm South Worcester County Communications Center, Webster, MA To register, visit https://www.eventbrite.com/e/the-art-of-staying-motivated-in-webster-ma-tickets-55050357100
Delivering Great Customer Service...When Dealing with Impossible People March 20, 2019 8am-5pm South Worcester County Communications Center, Webster, MA To register, visit https://www.eventbrite.com/e/delivering-great-customer-service-in-webster-ma-tickets-55050843555

April 2019

NENA's Center Manager Certification Program April 8-12, 2019 8:30am-5pm Wilmington, MA To register, visit https://www.nena.org/page/educationcalendar	Domestic Violence Athol PD April 3, 2019 To register, visit www.powerphone.com
Hostage Negotiations Sudbury PD April 23, 2019 To register, visit www.powerphone.com	Criminal Law and Procedure for 911 Call Takers – Hanrahan Consulting Natick Police Department 4/4/2019-4/5/2019 0800-1600 To register, visit http://www.hanrahanconsulting.com/course-schedule/
Active Shooter – Public Safety Group Natick Police Department 4/08/2019 0800-1600 To register, visit https://www.publicsafetygroup.com/911s-least-wanted	Training Officers: All You Need To Know To Prepare Your Staff – United Communication Solutions Natick Police Department 04/29/2019-04/30/2019 0800-1600 To register, visit http://unitedcommsolutions.com/events/
	School Violence-Lessons Learned-Planning-Prevention-Response 9-1-1 Dispatch & Responder Training-PSTC 4/5/19 8:30am-4:30pm Rutland RECC To register, visit www.pstc911.com
Introduction to Hostage Crisis Protocol for Dispatchers Belchertown PD 4/25/2019 8am-4pm To register, visit http://www.srrtraining.com/registration.html or call 413-626-9554 or email reggie@srrtraining.com	Bullying and Negativity in the Communications Center North Andover PD 4/22/19 8:00am-5:00pm To register, visit https://apconetforum.org/eweb/DynamicPage.aspx?Webcode=APCOScheduleRegistration
911 Emergency Dispatching: CORI & Public Records Wesport PD 8:00am-12:00pm To register, visit www.commonwealthpoliceservice.com	911 Emergency Dispatching: 911 Anonymous Calls; The Legality of Police Action when the Caller refuses to cooperate Wesport PD April 9, 2019 12:30pm-4:30pm To register, visit www.commonwealthpoliceservice.com

May 2019

Homeland Security for Telecommunicators Athol PD May 2, 2019 To register, visit www.powerphone.com	Homeland Security for Telecommunicators Sudbury PD May 15, 2019 To register, visit www.powerphone.com
Am I Just a Dispatcher – Public Safety Group Natick Police Department 5/10/2019 0800-1600 To register, visit https://www.publicsafetygroup.com/911s-least-wanted	Qualities of a Leader – United Communication Solutions Natick Police Department 5/30/2019 0800-1600 To register, visit http://unitedcommsolutions.com/events/
Stress Identification and Management – United Communication Solutions Natick Police Department 05/31/2019 0800-1600 To register, visit http://unitedcommsolutions.com/events/	Active Shooter Dispatch Training-Team Training Associates 5/6-7/2019 8:30am-4:30pm Acton PD To register, please contact Dan Jewis 203-704-0581 or d.jewiss@me.com
APCO Fire Service Communications 2nd Ed. North Andover PD 5/13-16/2019 8am-5pm To register, visit https://apconetforum.org/eweb/DynamicPage.aspx?Webcode=APCOScheduleRegistration	Crisis Communications Training-PowerPhone Chicopee 5/6/19 9am-5pm To register, visit www.powerphone.com
Disasters and the Dispatcher-PowerPhone Methuen 5/29/19 8:30am-4:30pm To register, visit www.powerphone.com	Domestic Violence Intervention Wesport PD May 1, 2019 8:30am-4:30pm To register, visit www.powerphone.com

June 2019

Stress Identification and Management Athol PD June 7, 2019 To register, visit www.powerphone.com	Stress Identification and Management Sudbury PD June 11, 2019 To register, visit www.powerphone.com
Dealing with Difficult Callers – United Communication Solutions Natick Police Department 06/05/2019 0800-1600 To register, visit http://unitedcommsolutions.com/events/	Firefighter Safety and the Dispatcher – United Communication Solutions Natick Police Department 06/12/2019 0800-1600 To register, visit http://unitedcommsolutions.com/events/
School Shootings: A Crippling Problem – United Communication Solutions Natick Police Department 06/25/2019 0800-1600 To register, visit http://unitedcommsolutions.com/events/	Crisis Communications Training-PowerPhone Chicopee 6/5/19 9am-5pm To register, visit www.powerphone.com
Crisis Communications Training-PowerPhone Chicopee 6/6/19 9am-5pm To register, visit www.powerphone.com	Crisis Communications Training-PowerPhone Chicopee 6/12/19 9am-5pm To register, visit www.powerphone.com
Crisis Communications Training-PowerPhone Methuen 6/3/19 8:30am-4:30pm To register, visit www.powerphone.com	Crisis Communications Training-PowerPhone Methuen 6/10/19 8:30am-4:30pm To register, visit www.powerphone.com

October 2019

911 Liability Athol PD October 29, 2019 To register, visit www.powerphone.com

State 911 Department

Address

151 Campanelli Drive, Suite A, Middleborough, MA 02346

directions

Phone

Main (508) 828-2911

Online

General state911department@massmail.state.ma.us

Fax

Main (508) 828-2585

Training Department (508) 828-2587

Please send all training applications to this fax number