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View E9-1-1 upcoming classes

Please see the training calendar below for the upcoming classes.

If you have questions about our training programs, please contact Programs Director, Monna.wallace@mass.gov.

The scheduled trainings on the below calendars are only available for newly hired staff at a Massachusetts 9-1-1 call center.

If you are an ACD PSAP, please email 911training@mass.gov for class dates. 

(*9-1-1 PSAP PERSONNEL ONLY!!!!) If you are looking to attend an ADMIN training, please email 911training@mass.gov for dates. 

If you are a civilian that is NOT hired by a 9-1-1 center & are interested in becoming a 9-1-1 dispatcher, please scroll down below to the information regarding the Telecommunicator Certification Program (TCP) for more information.

Training Calendar

Public Safety Communications Academy (PSCA):

The 58th PSCA will be held September 16, 2024 - October 18, 2024 - Location: Milford

58th PSCA Application

The 59th PSCA will be held November 18, 2024 - December 20, 2024 - Location: Milford

59th PSCA Application

The 60th PSCA will be held February 3, 2025 - March 7, 2025 - Location: Milford

60th PSCA Application

The 61st PSCA will be held April 21, 2025 - May 23, 2025 - Location: Milford

61st PSCA Application

July 2024

Training Schedule

August 2024

Training Schedule

September 2024

Training Calendar

October 2024

Training Calendar

November 2024

Training Schedule

APCO Public Safety Telecommunicator IN-PERSON Training Application

APCO Fire Service Communications IN-PERSON Training Application

APCO Law Enforcement IN-PERSON Training Application

APCO Communications Training Officer (CTO) IN-PERSON Training Application

Next Generation 9-1-1 NEW HIRE IN-PERSON Training Application

Next Generation 9-1-1 REFRESHER Training Application

Admin IN-PERSON Training Application

The MA Roadmap for Behavioral Health Reform: System Updates

During this training, representatives from the Department of Mental Health and Massachusetts Behavioral Health Partnership will provide an overview of services that are part of the Roadmap for Behavioral Health Reform, to include the state’s new Behavioral Health Help Line, as well as Community Behavioral Health Centers. They will discuss system changes, functionality, and reach of the new services. They will also discuss opportunities for collaboration with 911 personnel encountering mental health and substance use needs.

MBHP is the state of Massachusetts’ vendor for operating both the Massachusetts Behavioral Health Help Line and Community Behavioral Health Centers.

Training Dates

Tuesday, July 23, 2024, VIRTUAL - 1:00PM-3:00PM

Tuesday, August 13, 2024, VIRTUAL - 1:00PM-3:00PM

Tuesday, September 24, 2024, VIRTUAL - 1:00PM-3:00PM

Tuesday, October 22, 2024, VIRTUAL - 1:00PM-3:00PM

Thursday, November 14, 2024, VIRTUAL - 10:00AM-12:00PM

Wednesday, December 11, 2024, VIRTUAL - 10:00AM-12:00PM

Training Application

Behavioral Health Training Application

*Certified Telecommunicators will receive credit for 2 hours of continuing education.

Behavioral Health Help Line (BHHL) Job Aid, Information, and FAQ

The BHHL went live on Tuesday, January 3, 2023, and is a valuable resource that can be used in times of a 9-1-1 caller requiring behavioral health assistance. The BHHL is now available 24/7/365 by calling or texting 833-773-2445 or online via chat at masshelpline.com.  

Behavioral Health Help Line Information

Behavioral Health Help Line Job Aid

Behavioral Health Help Line FAQ

Behavioral Health Help Line FAQs PSAP Provider

Multi Line Telephone Systems (MLTS) Workshop for Managers, Dispatchers and I.T. Personnel

State 911 Departments Systems Specialists, Joe Hickey and Charlie Ashworth will conduct an on-line presentation and discussion about what Multi Line Telephone Systems (MLTS) are and how they affect location information for 9-1-1 calls that route into our PSAPs.  Other topics will include what needs to be done to remedy the MLTS issue and the assistance that we need from our PSAPs to make it successful. Regulations both Federal and State, will also be covered as well as the PSAPs authority to conduct test calls with local businesses and the State 911 Departments new MLTS compliance program.

  • Wednesday, June 26, 2024 Virtual 1:00PM-3:00PM
  • Wednesday, July 17, 2024 Virtual 1:00PM-3:00PM
  • Wednesday, August 14, 2024 Virtual 1:00PM-3:00PM

MLTS (Multi-Line Telephone System) Training Application

MLTS Job Aid

*Certified Telecommunicators will receive credit for 2 hours of continuing education.

Telecommunicator Certification Program (TCP)

The Telecommunicator Certification Program provides free of charge certifications to civilians in Massachusetts interested in becoming a 9-1-1 telecommunicator. The two certifications being offered through the TCP are mandatory certifications necessary to become a certified telecommunicator in Massachusetts: the 40-hour APCO Public Safety Telecommunicator course and a 2-day NG9-1-1 equipment training course .

If you are interested in learning more about the TCP you must attend a 2-hour informational workshop that will explain the program. Workshop dates below. For a workshop application, email 911training@mass.gov.

Monday, July 15, 2024 - 1:00PM - Location: Middleboro

Tuesday, July 16, 2024 - 11:00AM - Location: Springfield 

Monday, July 22, 2024 - 10:00AM - Location: Milford 

ECaTs Training Webinars

Training for PSAP Administrators, Managers & Supervisors ONLY.

ECaTS is a new, web-based Emergency Call Tracking System that is now available to Massachusetts PSAPs. The system is actively collecting data from 9-1-1 call handling equipment, to provide actionable information on data like answer times, call transfer details, call and more

These trainings are web-based, and are conducted every Tuesday from 10am-12pm.  To register, please fill out the application and send to 911training@mass.gov and details and webinar dates will be emailed back to you with further instructions.

Request PSAP In-House Training Forms

Contact   for View E9-1-1 upcoming classes


Main (508) 828-2585
Training Department (508) 828-2587

Please send all training applications to this fax number


151 Campanelli Drive, Suite A, Middleborough, MA 02346

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