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The Board of Appeal

The role of the Board of Appeal is to conduct hearings for consumers appealing: an at-fault for a motor vehicle accident; a decision of the Registrar of Motor Vehicles; an insurance cancellation.

The Board of Appeal is a three-member panel; one member is appointed by the Registrar of Motor Vehicles, one is appointed by the Attorney General and one serves as Chairman appointed by the Commissioner of Insurance.

The Board's authority was established by Massachusetts General Law Chapter 26 section 8A . This statutory charge gives the Board jurisdiction over appeals of motor vehicle at-fault accidents, decisions of the Registrar of Motor Vehicles and automobile insurance cancellations.

Due to the ongoing COVID-19 Public Health Emergency, the Board is currently conducting all hearings virtually, via video or telephone.

What would you like to do?

Top tasks

Appeal an At-Fault Accident Determination   Appeal a Decision of the Registrar of Motor Vehicles  Appeal an Auto Insurance Cancellation 

What you need to know

What to Expect at Your Hearing to Appeal a Decision of the Registrar  Frequently Asked Questions about Appealing an Insurer's At-Fault Accident Determination 

Contact Information

Address

1000 Washington Street, Suite 810, Boston, MA 02118
Directions 

Phone

(617) 521-7794
(617) 521-7478

Online

boa.mailbox@mass.gov

Fax

Board of Appeal—Surcharge/At-fault Hearings (617) 521-7772
Board of Appeal—Registry Hearings (617) 521-7539

More Information

Additional Resources

Massachusetts General Law Chapter 26 section 8A
Merit Rating Board (MRB)
Basics of Auto Insurance
Safe Driver Insurance Plan (SDIP) and your auto insurance policy
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