CommonHelp IT Service Desk

CommonHelp is a service help desk for agency/Secretariat IT help desks and support personnel. CommonHelp provides networking and application services support to more than 150 state agencies. COMMONHELP DOES NOT PROVIDE SUPPORT TO COMMONWEALTH END USERS.

Commonwealth agency/Secretariat IT help desks or support personnel that need assistance with network and application services, phone, or to report an infrastructure issue, system outage or slowness, for immediate help should contact the CommonHelp Service Desk by phone (866) 888-2808. You can also email the service desk at: commonhelp.desk@mass.gov The CommonHelp Service Desk is staffed 24 hours a day 365 days per year.

COMMONWEALTH END USERS: Commonwealth end users that require technical support should click the "COMMONWEALTH END USERS - click here to learn how to request IT support or services" link below.