CommonHelp IT Service Desk

CommonHelp provides networking and application services support to more than 150 state agencies.

Commonwealth agency/Secretariat IT help desks or support personnel that need assistance with network and application services, phone, or to report an infrastructure issue, system outage or slowness, for immediate help should contact the CommonHelp Service Desk by phone (866) 888-2808. You can also email the service desk at: commonhelp.desk@mass.gov The CommonHelp Service Desk is staffed 24 hours a day 365 days per year.

Commonwealth end users that require technical support should follow the Request IT support or services (end users) link below.