The Division of Banks (DOB) ensures consumer protection in the financial services industry. Learn more about this key component to consumer protection at the DOB.
The Division of Banks examines state-chartered banks and credit unions for compliance with the Massachusetts CRA. Certain mortgage lenders are also examined for compliance with the Mortgage Lender Community Investment (MLCI) regulation - also known as CRA for mortgage lenders.
Massachusetts is one of several states which has its own CRA statute and regulation. The CRA ensures that financial institutions are meeting the credit needs of the communities which they serve. This includes low-and-moderate income areas, consistent with safe and sound banking practices.