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Executive Office of the Trial Court
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Courts Self-Help

Consumer Protection with the Courts

Find information about the Massachusetts Consumer Protection Act and the court process for consumer complaints.

The Consumer Protection Act (M.G.L. Chapter 93A ) protects people from unfair and misleading business actions. It gives buyers the right to sue in court and get back money they lost. The law also allows businesses to sue other businesses. This only happens when a business was dishonest or unfair to another one.

What would you like to do?

Top tasks

How to send a 30 day demand letter 
Sue a business over a consumer complaint  

What you need to know

The Massachusetts Consumer Protection Law 
After you send a 30-day demand letter 
Learn about consumer complaints for businesses 

Contact Information

Online

Massachusetts Court Locations 

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