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Division of Banks overview

Learn about the Division of Banks (DOB), our mission and how we achieve our goals.

As the chartering authority and regulator for financial service providers in Massachusetts, our mission is to ensure a sound, competitive, and accessible financial services environment throughout the Commonwealth.

We employ over 150 managers, examiners and support staff. Our staff conducts routine examinations at regulated entities and licensees in order to achieve our mission. If we accomplish our mission, Massachusetts will have a financial services environment where you have confidence in financial institutions and the information to make wise financial choices, while financial institutions compete on a level playing field.

What would you like to do?

Top tasks

Work for the DOB 

What you need to know

DOB departmental units  Goals of the DOB  History of the DOB  DOB Policy Group information  DOB Annual Report archive  Staff directory 

Contact Information

Address

Main Office
1000 Washington Street, 10th Floor, Boston, MA 02118-6400
Directions 

Phone

Main (617) 956-1500

Open Monday through Friday 9:00 am - 4:00 pm.

Toll-Free (800) 495-BANK (2265)

Open Monday through Friday 9:00 am - 4:00 pm.

TDD (617) 956-1577

Open Monday through Friday 9:00 am - 4:00 pm. Use this number if you are hearing impaired.

Online

Contact us Contact detail by unit or inquiry 

Fax

(617) 956-1599

More Information

Additional Resources

Consumer Money Matters
DOB at a Glance (PDF 273.79 KB)
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