Handbook Consumer Money Matters

The Division of Banks (DOB) is not only a financial services regulator, but also a consumer resource. Use the below topics to help you make informed financial decisions in Massachusetts, because your money matters.

Organization:	Division of Banks
Date published:	January 4, 2017
Last updated:	June 12, 2019

Downloads

Open PDF file, 320.41 KB, DOB consumer complaint form (PDF) (English, PDF 320.41 KB)

Open DOCX file, 37.84 KB, DOB consumer complaint form (Word) (English, DOCX 37.84 KB)

Contact

Phone

Main (617) 956-1500

Open Monday through Friday 9:00 am - 4:00 pm.

Toll-Free (800) 495-BANK (2265)

Open Monday through Friday 9:00 am - 4:00 pm.

TDD (617) 956-1577

Open Monday through Friday 9:00 am - 4:00 pm. Use this number if you are hearing impaired.

Online

Press Contact (Media Inquiries Only) ocabr.communications@mass.gov

Fax

(617) 956-1599

Address

Main Office

1000 Washington Street
10th Floor
Boston, MA 02118-6400

Directions

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