Handbook Consumer Money Matters

The Division of Banks (DOB) is not only a financial services regulator, but also a consumer resource. Use the below topics to help you make informed financial decisions in Massachusetts, because your money matters.

Organization:	Division of Banks
Date published:	January 4, 2017
Last updated:	June 12, 2019

Downloads

Open PDF file, 158.26 KB, DOB consumer complaint form (PDF) (English, PDF 158.26 KB)
Open DOCX file, 49.8 KB, DOB consumer complaint form (Word) (English, DOCX 49.8 KB)

Contact

Phone

Main (617) 956-1500

Open Monday through Friday 9:00 am - 4:00 pm.

Toll-Free (800) 495-BANK (2265)

Open Monday through Friday 9:00 am - 4:00 pm.

TDD (617) 956-1577

Open Monday through Friday 9:00 am - 4:00 pm. Use this number if you are hearing impaired.

Online

Address

Main Office

One Federal Street
Suite 710
Boston, MA 02110-2012

Directions

Help Us Improve Mass.gov with your feedback

Did you find what you were looking for on this webpage?

Yes

If you have any suggestions for the website, please let us know. How can we improve the page?

Please do not include personal or contact information.

The feedback will only be used for improving the website. If you need assistance, please contact the Division of Banks. Please limit your input to 500 characters.

Please remove any contact information or personal data from your feedback. You will NOT get a response.

If you need assistance, please contact the Division of Banks.

Please let us know how we can improve this page.